1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Add Custom User Account (Please Read)

Discussion in 'Windows 7' started by support.clpafs, Nov 20, 2011.

Thread Status:
Not open for further replies.
  1. support.clpafs

    support.clpafs Thread Starter

    Joined:
    Apr 7, 2008
    Messages:
    252
    Hi,

    I know it sounds pretty basic, but it's not. I run a computer repair company and we provide online desktop support, we are having some issues with the support user account on our clients computers, their children are remove the support account (the account our technicians use to access the computer and provide support), so we have to walk the customer through the process of connecting to our support software manually which is causing some delay in our support process, is there anyway to hide this account from the control panel & welcome screen? I've tried the "Special Accounts" way, it does the trick of hiding the user account but the technicians cannot logon via Remote Desktop or LogMeIn. Any suggestions?
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
  3. support.clpafs

    support.clpafs Thread Starter

    Joined:
    Apr 7, 2008
    Messages:
    252
    Rockn,

    Those there the steps I used that I mentioned prior about a "special account" it works to hide the user account but the user is unable to login, regardless of account type.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1027688

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice