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Add hardware wizard unavailable

Discussion in 'Windows XP' started by Duster340, Jan 28, 2003.

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  1. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
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    After installing a new joystick (some problems initially but since resolved) I went to the event viewer in Administrative Tools and saw the following message. Plug and Play user-interface dialogs have been suppressed in Factory Mode. It appears as a warning and uses an event ID code of 270. After checking Microsofts Knowledge base (to no avail) I checked the event log back for several months. This same event is the first item listed every time that windows boots. If you try to open the Add Hardware Wizard it opens a window that reads Cannot run two device installations. You can only install one device at a time. Another device installation is underway, when it is finished you can try this wizard again. The joystick installation is the first hardware I have installed since the system came online. No problems noted in device manager. Any one have a solution to closing out a non existant device installation?:confused:
     
    Duster340, Jan 28, 2003
    #1
  3. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    bump

    I don't hold out much hope for this, but if you provide a post of your startup locations using the StartupList from the site below, it might show something in the registry related to the original installaton. Sometimes things get left behind that were only meant to be run once and deleted.

    http://www.lurkhere.com/~nicefiles/
     
    Rollin' Rog, Jan 30, 2003
    #2
  4. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    35
    I know this might not be a very big problem, but is annoying thanx for the input. Ill try it now. I have run the system mechanic program I bought and it looks for stuff like you suggested. Will try yours now.
     
    Duster340, Jan 31, 2003
    #3
  5. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
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    As requested. This first bit is whats displayed in the event viewer under system.
    Event Type: Warning
    Event Source: PlugPlayManager
    Event Category: None
    Event ID: 270
    Date: 1/30/2003
    Time: 11:18:41 AM
    User: N/A
    Computer: UQL3973285TYQFW
    Description:
    Plug and Play user-interface dialogs have been suppressed in Factory Mode.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    StartupList report, 1/30/2003, 11:22:18 PM






    StartupList version: 1.51
    Started from : C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for startuplist151.zip\StartupList.EXE
    Detected: Windows XP SP1 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\AlienAutopsy\TEKS_Service.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Creative\ShareDLL\CtNotify.exe
    C:\WINDOWS\System32\CTHELPER.EXE
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\Program Files\Creative\ShareDLL\MEDIADET.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Microsoft Hardware\Mouse\POINT32.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for startuplist151.zip\StartupList.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    Start WingMan Profiler =
    RemoteCenter = C:\Program Files\Creative\RemoteCenter\Rc\Rcman.exe
    msnmsgr = "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    ATI Launchpad = "C:\Program Files\ATI Multimedia\main\LaunchPd.exe"

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\PROGRA~1\STARDO~1\SDIEInt.dll - {FFFFFEF0-5B30-21D4-945D-000000000000}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    McAfee.com Update Check (UQL3973285TYQFW-Administrator).job

    --------------------------------------------------

    Enumerating Download Program Files:

    [BrowseFolderPopup Class]
    InProcServer32 = C:\WINDOWS\MCBin\Shared\MGBrwFld.dll
    CODEBASE = http://download.mcafee.com/molbin/Shared/MGBrwFld.cab

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

    [McAfee.com Operating System Class]
    InProcServer32 = C:\WINDOWS\System32\mcinsctl.dll
    CODEBASE = http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,55/mcinsctl.cab

    [GSDACtl Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\gsda.dll
    CODEBASE = http://launch.gamespyarcade.com/software/launch/alaunch.cab

    [SystemInfo Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\CONFLICT.1\dpcsysinfo.dll
    CODEBASE = http://directv.direcway.com/dwayready/dpcsysinfo.cab

    [Update Class]
    InProcServer32 = C:\WINDOWS\System32\iuctl.dll
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37634.7069560185

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    --------------------------------------------------

    Enumerating Windows NT logon/logoff scripts:
    *No scripts set to run*

    Windows NT checkdisk command:
    BootExecute = autocheck autochk *

    Windows NT 'Wininit.ini':
    PendingFileRenameOperations: \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp


    --------------------------------------------------
    End of report, 5,819 bytes
    Report generated in 0.063 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
    Duster340, Jan 31, 2003
    #4
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Wow, I'm hoping what I'm going to suggest will work. We can definitely see the issue with the Startuplist. I haven't suggested this with XP yet, but a similar procedure works for other Windows versions.

    This is the culprit here:

    Windows NT 'Wininit.ini':
    PendingFileRenameOperations: \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp|| \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp|| \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp|| \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp|| \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp|| \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp||\??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp|| \??\C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\~e5d141.tmp


    Do a File Search for wininit.ini

    It should probably be in c:\windows.

    Try right clicking on it and rename it wininit.bak

    If Windows refuses to let you do it because it is "in use", reboot in Safe Mode and try it.

    I don't think Windows XP should even be using this file; it has other methods of doing the same thing.

    Ps, you may need to go to Folder Options > View and configure to see all system and hidden files to find this.
     
    Rollin' Rog, Jan 31, 2003
    #5
  7. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    35
    Search of files and folders on C drive found no Wininit.ini. What would this entry do to prevent the add hardware from running?
    Ill be in the chat room for a while.
     
    Duster340, Jan 31, 2003
    #6
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Did you go to Folder Options > View and check "show hidden files" and uncheck "hide protected system files" before searching?

    In 9x systems the wininit.ini file is used to rename, delete and remove files before windows loads to avoid conflicts. It is normally renamed wininit.bak automatically once the process completes. However sometimes this fails and the file loads every restart. The "pending rename" operations are what is hanging you up.
     
    Rollin' Rog, Jan 31, 2003
    #7
  9. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
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    Checked to make sure but it is checked to show all files and folders.
     
    Duster340, Jan 31, 2003
    #8
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    If the startuplist sees it, it must be there. Are you sure you had "hide system files" UN checked?

    Try this: open a Command Prompt and enter:

    cd C:\DOCUME~1\ADMINI~1\LOCALS~1\

    Once you are at that prompt enter:

    rd /s temp

    You should get a prompt to delete the temp directory and all subdirectories. Enter 'y'.
     
    Rollin' Rog, Jan 31, 2003
    #9
  11. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    35
    The system cannot find the path specified.
     
    Duster340, Jan 31, 2003
    #10
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    At which point?

    reenter the first command carefully, you probably mistyped something. It has to be exact. There is a space after cd but no other spaces.

    If necessary just highlight the cd command, copy it, open the command prompt window, right click on it and select "paste" then hit enter.

    Once you are at the right prompt, enter: rd /s temp
     
    Rollin' Rog, Jan 31, 2003
    #11
  13. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    35
    Now what do I do?
     
    Duster340, Jan 31, 2003
    #12
  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    If you got no error after entering the DOS commands, including rd /s temp reboot and see if the problem remains. Also post the startuplist again, or at least the last part of it that referenced the entries I'm concerned about.
     
    Rollin' Rog, Jan 31, 2003
    #13
  15. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    35
    Rebooting BRB
     
    Duster340, Jan 31, 2003
    #14
  16. Duster340

    Duster340 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    35
    Heres what is there now
    StartupList report, 1/31/2003, 12:33:03 AM
    StartupList version: 1.51
    Started from : C:\Downloaded Software\StartupList.EXE
    Detected: Windows XP SP1 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\AlienAutopsy\TEKS_Service.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    c:\program files\mcafee.com\agent\mcagent.exe
    C:\Program Files\Creative\ShareDLL\CtNotify.exe
    C:\WINDOWS\System32\CTHELPER.EXE
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Creative\RemoteCenter\Rc\Rcman.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\ATI Multimedia\main\LaunchPd.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Creative\ShareDLL\MEDIADET.EXE
    C:\Program Files\Creative\RemoteCenter\Rc\EAX.exe
    C:\Program Files\Creative\RemoteCenter\Rc\VRC.exe
    C:\Program Files\Creative\RemoteCenter\Center\RCenter.exe
    C:\Program Files\Creative\RemoteCenter\Rc\OSDMenu.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Downloaded Software\StartupList.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    Start WingMan Profiler =
    RemoteCenter = C:\Program Files\Creative\RemoteCenter\Rc\Rcman.exe
    msnmsgr = "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    ATI Launchpad = "C:\Program Files\ATI Multimedia\main\LaunchPd.exe"

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\PROGRA~1\STARDO~1\SDIEInt.dll - {FFFFFEF0-5B30-21D4-945D-000000000000}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    McAfee.com Update Check (UQL3973285TYQFW-Administrator).job

    --------------------------------------------------

    Enumerating Download Program Files:

    [BrowseFolderPopup Class]
    InProcServer32 = C:\WINDOWS\MCBin\Shared\MGBrwFld.dll
    CODEBASE = http://download.mcafee.com/molbin/Shared/MGBrwFld.cab

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

    [McAfee.com Operating System Class]
    InProcServer32 = C:\WINDOWS\System32\mcinsctl.dll
    CODEBASE = http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,55/mcinsctl.cab

    [GSDACtl Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\gsda.dll
    CODEBASE = http://launch.gamespyarcade.com/software/launch/alaunch.cab

    [SystemInfo Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\CONFLICT.1\dpcsysinfo.dll
    CODEBASE = http://directv.direcway.com/dwayready/dpcsysinfo.cab

    [Update Class]
    InProcServer32 = C:\WINDOWS\System32\iuctl.dll
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37634.7069560185

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    --------------------------------------------------
    End of report, 5,026 bytes
    Report generated in 0.032 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
    Duster340, Jan 31, 2003
    #15

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