Add Remove buttons missing; HJT log

I went to remove the Jasc Paint Shop program that came with my computer (because it has expired, and is apparently the default program so we have a problem opening any photos), and there is a HUGE gap in my add remove programs (between one program and another - pages of blank space) and the remove/change buttons are missing. It also looks like the 'how often used' things are wrong.

I have updated and ran my anti-virus, I run adaware every day and clear my cache every day.

I have just ordered AutoCAD ADT 2007 Student version and want to be sure all is cool with my system before I install it.

What could be wrong? Here is my HJT log in case it is relevant:

Logfile of HijackThis v1.99.1
Scan saved at 7:10:14 PM, on 10/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe
C:\Program Files\Dell Photo AIO Printer 966\memcard.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\svcwinra.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\resfilter32.exe
C:\WINDOWS\system32\dlcqcoms.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\Documents and Settings\Family\Local Settings\Temporary Internet Files\Content.IE5\0DM7KTAZ\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCFtime.dll,[email protected]
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [dlcqmon.exe] "C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 966\memcard.exe"
O4 - HKLM\..\Run: [DLCQCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCQtime.dll,[email protected]
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HelpCenter4.1] C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe /P HelpCenter4.1
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [sprinit] C:\WINDOWS\svcwinra.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175817175453
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\Autodesk Architectural Desktop 3\AcDcToday.ocx
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\Autodesk Architectural Desktop 3\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\Autodesk Architectural Desktop 3\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\Autodesk Architectural Desktop 3\AcPreview.ocx
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: dlcf_device - - C:\WINDOWS\system32\dlcfcoms.exe
O23 - Service: dlcq_device - - C:\WINDOWS\system32\dlcqcoms.exe
O23 - Service: GoogleDesktopManager - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Thank you,

 

Hi, Carolinamom1

Welcome.

Please download the enclosed folder. Save and extract its contents to the desktop. It is a batch file to query your registry. Once extracted, double lick on the Query.bat file and attach the report it will produce.

Download Deckard's System Scanner (DSS) from here or here to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of both, the main.txt and the extra.txt in your next reply.

If the files are too long, attach them to a reply:

1. Scroll down and click the [Manage Attachments] button
2. Browse to the following folder:
   • C:\Deckard\System Scanner
3. Click Upload to upload these files one by one
4. Submit your reply

 

Deckard's System Scanner v20071014.68
Run by Family on 2007-10-27 08:58:34
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
92: 2007-10-27 12:58:40 UTC - RP491 - Deckard's System Scanner Restore Point
91: 2007-10-26 22:39:18 UTC - RP490 - Installed Paint.NET v3.10
90: 2007-10-25 21:12:58 UTC - RP489 - System Checkpoint
89: 2007-10-24 11:58:19 UTC - RP488 - System Checkpoint
88: 2007-10-23 11:54:56 UTC - RP487 - Software Distribution Service 3.0


-- First Restore Point --
1: 2007-07-29 21:18:34 UTC - RP400 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Family.exe) ----------------------------------------------

Unable to find log (file not found); running clone.
-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2007-10-27 09:04:28
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\DLA\DLACTRLW.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Dell Photo AIO Printer 966\memcard.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\svcwinra.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Free\avgamsvr.exe
C:\WINDOWS\resfilter32.exe
C:\Program Files\Grisoft\AVG Free\avgupsvc.exe
C:\Program Files\Grisoft\AVG Free\avgemc.exe
C:\WINDOWS\system32\dlcqcoms.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\Documents and Settings\Family\Local Settings\Temporary Internet Files\Content.IE5\8HMN0LQR\dss[1].exe
C:\Program Files\Trend Micro\HijackThis\Family.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/search?q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.com/ie
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\GoogleToolbar4.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\GoogleToolbar4.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCFtime.dll,[email protected]
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [dlcqmon.exe] "C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 966\memcard.exe"
O4 - HKLM\..\Run: [DLCQCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCQtime.dll,[email protected]
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HelpCenter4.1] C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe /P HelpCenter4.1
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [sprinit] C:\WINDOWS\svcwinra.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - (no file)
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - (no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: https://online.musicmatch.com (HKLM)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175817175453
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\Autodesk Architectural Desktop 3\AcDcToday.ocx
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\Autodesk Architectural Desktop 3\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\Autodesk Architectural Desktop 3\InstFred.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\Autodesk Architectural Desktop 3\AcPreview.ocx
O18 - Protocol: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - C:\Program Files\Common Files\Microsoft Shared\Web Folders\PKMCDO.DLL
O18 - Protocol: mso-offdap - {3D9F03FA-7A94-11D3-BE81-0050048385D1} - C:\Program Files\Common Files\Microsoft Shared\Web Components\10\OWC10.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG Free\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG Free\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\Program Files\Grisoft\AVG Free\avgemc.exe
O23 - Service: dlcf_device - Unknown owner - C:\WINDOWS\system32\dlcfcoms.exe
O23 - Service: dlcq_device - Unknown owner - C:\WINDOWS\system32\dlcqcoms.exe
O23 - Service: GoogleDesktopManager - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - Unknown owner - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee SpamKiller Server (MskService) - Unknown owner - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


--
End of file - 10904 bytes

-- File Associations -----------------------------------------------------------

.scr - AutoCADScriptFile - shell\open\command - C:\WINDOWS\NOTEPAD.EXE "%1"


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R2 ASCTRM - c:\windows\system32\drivers\asctrm.sys <Not Verified; Windows (R) 2000 DDK provider; Windows (R) 2000 DDK driver>

S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>
R2 Viewpoint Manager Service - "c:\program files\viewpoint\common\viewpointservice.exe" <Not Verified; Viewpoint Corporation; Viewpoint Manager>

S4 McDetect.exe (McAfee WSC Integration) - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
S4 McShield (McAfee.com McShield) - c:\progra~1\mcafee.com\vso\mcshield.exe (file missing)
S4 McTskshd.exe (McAfee Task Scheduler) - c:\progra~1\mcafee.com\agent\mctskshd.exe (file missing)
S4 mcupdmgr.exe (McAfee SecurityCenter Update Manager) - c:\progra~1\mcafee.com\agent\mcupdmgr.exe (file missing)
S4 MskService (McAfee SpamKiller Server) - c:\progra~1\mcafee\spamki~1\msksrvr.exe (file missing)


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Scheduled Tasks -------------------------------------------------------------

2007-10-27 07:59:00 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job


-- Files created between 2007-09-27 and 2007-10-27 -----------------------------

2007-10-27 09:01:24 0 d-------- C:\Program Files\Trend Micro
2007-10-26 18:39:11 0 d-------- C:\Program Files\Paint.NET
2007-10-26 16:28:13 0 dr-h----- C:\$VAULT$.AVG
2007-10-23 07:57:54 0 d-------- C:\Program Files\MSXML 6.0
2007-10-22 21:10:04 0 d-------- C:\Program Files\MSBuild
2007-10-22 21:04:42 0 d-------- C:\WINDOWS\system32\XPSViewer
2007-10-22 21:03:18 0 d-------- C:\Program Files\Reference Assemblies
2007-10-22 21:02:20 0 d-------- C:\Program Files\Aspyr
2007-10-20 15:52:12 0 d-------- C:\Program Files\iPod
2007-10-20 15:52:06 0 d-------- C:\Program Files\iTunes
2007-10-20 15:46:23 0 d-------- C:\Program Files\Apple Software Update
2007-10-10 20:57:21 0 d-------- C:\Program Files\AIM Music Link
2007-10-07 19:37:53 0 d-------- C:\Program Files\AIM6


-- Find3M Report ---------------------------------------------------------------

2007-10-27 06:41:11 0 d-------- C:\Program Files\Dl_cats
2007-10-26 16:33:13 0 d-------- C:\Documents and Settings\Family\Application Data\AVG7
2007-10-26 11:13:52 0 d-------- C:\Documents and Settings\Family\Application Data\Move Networks
2007-10-25 22:25:43 2645 --a------ C:\WINDOWS\swn32reg.dll
2007-10-23 07:12:35 0 d-------- C:\Program Files\Java
2007-10-21 13:56:12 0 d-------- C:\Documents and Settings\Family\Application Data\AdobeUM
2007-10-13 15:43:28 0 d-------- C:\Program Files\Inspiration 8
2007-10-11 19:13:17 260 --a------ C:\WINDOWS\ssprb32wl.dll
2007-10-11 19:13:17 850 --a------ C:\WINDOWS\sspra32wl.dll
2007-10-07 19:38:26 0 d-------- C:\Program Files\Viewpoint
2007-10-07 19:38:24 0 d-------- C:\Documents and Settings\Family\Application Data\Viewpoint
2007-10-07 19:37:56 0 d-------- C:\Program Files\Common Files\AOL
2007-10-05 17:28:45 0 d-------- C:\Program Files\Autodesk Architectural Desktop 3
2007-09-20 20:49:26 0 d-------- C:\Documents and Settings\Family\Application Data\Inspiration Software
2007-09-15 08:37:49 0 d-------- C:\Program Files\Common Files\Autodesk Shared
2007-09-14 20:00:26 82616 --a------ C:\Documents and Settings\Family\Application Data\GDIPFONTCACHEV1.DAT
2007-09-14 16:54:58 0 d-------- C:\Documents and Settings\Family\Application Data\Autodesk
2007-09-14 16:39:00 0 d-------- C:\Program Files\Common Files\Wextech Shared
2007-09-14 16:38:57 0 d-------- C:\Program Files\WexTech
2007-09-14 16:38:57 0 d-------- C:\Program Files\Common Files
2007-09-14 16:38:57 0 d-------- C:\Program Files\Common Files\LHSPF
2007-09-07 15:33:57 533 --a------ C:\WINDOWS\eReg.dat
2007-08-22 13:00:29 5852 --ahs---- C:\WINDOWS\system32\KGyGaAvL.sys
2007-08-22 13:00:28 56 -r-hs---- C:\WINDOWS\system32\64DD373849.sys


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SigmatelSysTrayApp"="stsystra.exe" [03/22/2005 11:20 PM C:\WINDOWS\stsystra.exe]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [08/05/2005 09:05 PM]
"DMXLauncher"="C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [11/01/2005 03:12 AM]
"ISUSPM Startup"="C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" [06/10/2005 10:44 AM]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [06/10/2005 10:44 AM]
"@"="" []
"DLA"="C:\WINDOWS\System32\DLA\DLACTRLW.EXE" [09/08/2005 05:20 AM]
"Google Desktop Search"="C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" [08/11/2006 11:57 PM]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" [10/25/2007 08:15 AM]
"DLCFCATS"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCFtime.dll" [09/08/2005 06:55 AM]
"FaxCenterServer"="C:\Program Files\Dell PC Fax\fm3032.exe" [06/15/2006 06:03 AM]
"dlcqmon.exe"="C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe" [06/20/2006 01:37 PM]
"MemoryCardManager"="C:\Program Files\Dell Photo AIO Printer 966\memcard.exe" [06/27/2006 07:34 AM]
"DLCQCATS"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCQtime.dll" [06/07/2006 12:17 PM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [09/25/2007 01:11 AM]
"UserFaultCheck"="C:\WINDOWS\system32\dumprep 0 -u" []
"HelpCenter4.1"="C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe" [06/28/2007 07:02 PM]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [06/29/2007 06:24 AM]
"KernelFaultCheck"="C:\WINDOWS\system32\dumprep 0 -k" []
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [09/26/2007 02:42 PM]
"sprinit"="C:\WINDOWS\svcwinra.exe" [07/27/2006 08:28 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 12:24 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"appinit_dlls"=C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

-- End of Deckard's System Scanner: finished at 2007-10-27 09:05:06 ------------
----------------------------------------------------------

Extra.txt attached -


I see McAfee stuff which I have tried to remove a gazillion times. There should be no mcafee on the computer.

Thanks for your help~

 

D'uh. Forgot to attach to the previous one. Here is the extra.txt file.

 

Hi, Carolinamom1

Please download the OTMoveIt by OldTimer.

• Save it to your desktop.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O4 - HKLM\..\Run: [sprinit] C:\WINDOWS\svcwinra.exe


Now close all windows and browsers, other than HiJackThis, then click Fix Checked.

Close Hijackthis.

• Please double-click OTMoveIt.exe to run it.
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
  
  C:\WINDOWS\swn32reg.dll
  C:\WINDOWS\svcwinra.exe
  C:\WINDOWS\ssprb32wl.dll
  C:\WINDOWS\sspra32wl.dll
  C:\WINDOWS\system32\64DD373849.sys
  
  
• Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
• Click the red Moveit! button.
  • If able, copy everything on the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it on a note pad document. Save it on the desktop and post its contents in your next reply.
• Close OTMoveIt

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Download and run the McAfee Removal tool

This tool is not compatible with Microsoft Windows 98 or ME.

1. Download the removal tool from HERE.
2. Click Save and save the file to any folder on the computer.
3. Navigate to the folder where the file is saved.
4. Double-click MCPR.exe.
5. Click Run. A Command Line window will be displayed, and then close automatically. Wait for a second Command Line window to be displayed.
   • Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.
6. After the second window appears, the program will begin the cleanup.
7. Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window:
8. The machine must reboot to complete the un-installation. Reboot now? [y.n]
9. Press Y on the keyboard.
10. Wait for the computer to restart.

All McAfee products should now be removed from your computer.

I need to see the Query report previously requested and a fresh Hijackthis log.

 

Hi

The McAfee Remover seems to be stuck. It just says 'Preparing to remove products' and has sat like that for more than 1/2 an hour. Can I close it and restart it?

Thanks

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:33:43 PM, on 10/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe
C:\Program Files\Dell Photo AIO Printer 966\memcard.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\dlcqcoms.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCFtime.dll,[email protected]
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [dlcqmon.exe] "C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 966\memcard.exe"
O4 - HKLM\..\Run: [DLCQCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCQtime.dll,[email protected]
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HelpCenter4.1] C:\Program Files\Bellsouth\HelpCenter40b\bin\sprtcmd.exe /P HelpCenter4.1
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175817175453
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\Autodesk Architectural Desktop 3\AcDcToday.ocx
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\Autodesk Architectural Desktop 3\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\Autodesk Architectural Desktop 3\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\Autodesk Architectural Desktop 3\AcPreview.ocx
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: dlcf_device - - C:\WINDOWS\system32\dlcfcoms.exe
O23 - Service: dlcq_device - - C:\WINDOWS\system32\dlcqcoms.exe
O23 - Service: GoogleDesktopManager - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8931 bytes


--------------------

Other query:

C:\WINDOWS\svcwinra.exe moved successfully.
LoadLibrary failed for C:\WINDOWS\swn32reg.dll
C:\WINDOWS\swn32reg.dll NOT unregistered.
C:\WINDOWS\swn32reg.dll moved successfully.
LoadLibrary failed for C:\WINDOWS\ssprb32wl.dll
C:\WINDOWS\ssprb32wl.dll NOT unregistered.
C:\WINDOWS\ssprb32wl.dll moved successfully.
LoadLibrary failed for C:\WINDOWS\sspra32wl.dll
C:\WINDOWS\sspra32wl.dll NOT unregistered.
C:\WINDOWS\sspra32wl.dll moved successfully.
C:\WINDOWS\system32\64DD373849.sys moved successfully.

Created on 10/27/2007 13:25:49

Thank you,

 

Hi, Carolinamom1

On Post #2, I included a file to obtain a report from your registry. Please run this file and post its report.

Is your Add/Remove programs buttons issue resolved?

 

Hi JSntgRvr,

I ran and posted the two note pads (the extra is attached) in Post #3. I ran it again and the txt file is attached.

 

PS I did not get an 'extra' this time, and no the Add Remove problem remains .

Thanks,

Leslie

 

No. That is not the file I need you to run. See the Attached file on Post #2. The instructions on how to download and run this file are explained therein. The attachment is labeled Query.zip.

 

Oh - Oops sorry . Text file attached.

 

Hi, Carolinamom1

Nothing wrong on those entries. Let me see an image (Snapshot) of the Control Panel. Open the Control Panel (make sure issue is displayed) and expand the window.

• Press the PrintScreen key.
• Then go to Start > All Programs > Accessories > Paint
• In Paint, go up to Edit > Paste
• Then Go up to File > Save As. Click the drop-down box to change the "Save As Type" to "JPEG", name it what you want, and save it on your desktop.
• Upload that image in your next reply.

 

I hope this is the right picture. If you notice after architectural, there is a HUGE blank space (pages and pages) before the next entry. I have attached another screenshot of the next entry...

 

Hi, Carolinamom1

I would like to compare the list of programs that would generate Hijackthis with the list that appear in the Control Panel.

1. Open HijackThis, click Main Menu, click Open Misc Tools Section
2. Click "Open Uninstall Manager"
3. Click "Save List" (generates uninstall_list.txt)
4. Click Save, copy and paste the results in your next post.

This will be an alphabetized list of programs installed.

Open the Control Panel ->Add/Remove programs and check the box "Show Updates". Take a Screenshot as you did before and upload those shots to a reply.

I want to see where the gap begins and where it ends. Then compare with the Hijackthis Uninstall list if there is a program missing within that gap.

It is a longshot, but it may give us information that we can't see otherwise.