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Adding router disconnects computer from internet

Discussion in 'Networking' started by schuhm92, Aug 30, 2011.

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  1. schuhm92

    schuhm92 Thread Starter

    Joined:
    Aug 30, 2011
    Messages:
    3
    Hi! I recently bought a Motorola SurfBoard SB5101U Cable Modem and a MediaLink Wireless-N Router (Model NO.: MWN-WAPR150N). Just yesterday, Charter Internet hooked up the internet for my apartment. It works just fine when I only have the modem connected, but when I add the router, the internet disconnects.
    I have tried changing the router's IP.

    Here's the ipconfig /all for only the modem:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Matthew>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Matthew-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : eau.wi.charter.com

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : eau.wi.charter.com
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 00-25-22-5D-43-41
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e1d5:2c6e:b76:aee0%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 24.240.35.23(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.248.0
    Lease Obtained. . . . . . . . . . : Tuesday, August 30, 2011 12:16:25 PM
    Lease Expires . . . . . . . . . . : Tuesday, August 30, 2011 7:27:42 PM
    Default Gateway . . . . . . . . . : 24.240.32.1
    DHCP Server . . . . . . . . . . . : 68.114.36.82
    DHCPv6 IAID . . . . . . . . . . . : 301999394
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-A4-D8-ED-D8-5D-4C-F2-DA-21

    DNS Servers . . . . . . . . . . . : 24.196.64.53
    68.113.206.10
    24.178.162.3
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.eau.wi.charter.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1ced:330d:e70f:dce8(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1ced:330d:e70f:dce8%12(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Reusable ISATAP Interface {CB4A93E5-1B22-4899-8B32-09BC2B029A76}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : eau.wi.charter.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix . : eau.wi.charter.com
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:18f0:2317::18f0:2317(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 24.196.64.53
    68.113.206.10
    24.178.162.3
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Matthew>

    Any help would be appreciated!
     
  2. schuhm92

    schuhm92 Thread Starter

    Joined:
    Aug 30, 2011
    Messages:
    3
    Here's ipconfig /all for router connected. Again, with no internet connection.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Matthew>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Matthew-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 00-25-22-5D-43-41
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e1d5:2c6e:b76:aee0%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, August 30, 2011 12:41:42 PM
    Lease Expires . . . . . . . . . . : Wednesday, August 31, 2011 12:41:43 PM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 301999394
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-A4-D8-ED-D8-5D-4C-F2-DA-21

    DNS Servers . . . . . . . . . . . : 192.168.2.1
    192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.eau.wi.charter.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{AB5D5FF4-A9E7-4A82-989B-97D531539C81}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Matthew>
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,186
    First Name:
    Terry
    Do you power cycle (unplug for 30 seconds) the modem when switching the device connected to it?

    Have you cloned your computer's ethernet MAC Address to the router's WAN in case your ISP is tracking the MAC Address of the device connected to the modem?

    When you have modem -> router -> computer you are connecting the modem to the router's WAN (Internet, modem) port, right? What IP, mask, gateway, etc., do you see in the router's WAN (or Internet) status?
     
  4. schuhm92

    schuhm92 Thread Starter

    Joined:
    Aug 30, 2011
    Messages:
    3
    I have power cycled, and i do connect it to the WAN port. How would I clone the MAC address to the router's WAN?
    Oh, sorry. I also manually set the router's IP address to 192.168.2.1 to see if that would work, but it didn't do anything.

    Thanks for your help! Cloning the MAC address worked.
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,186
    First Name:
    Terry
    You're welcome. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
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