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address book problem in Outlook 2003

Discussion in 'Business Applications' started by akimatsu, Jan 4, 2006.

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  1. akimatsu

    akimatsu Thread Starter

    Dec 18, 2005
    i just imported my contacts from my gmail account, and i tried to to open up my account folder. However, i got an alert that said

    "The address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help."

    when i looked at the help, it told me to go to email settings, choose change existing directory, and delete the folders I don't need. I deleted all of the "contact boks" in the only file there (it said "outlook address book" and there were four address books under it) but it's still not better.

    how do i fix this?
  2. ~Candy~

    ~Candy~ Retired Administrator

    Jan 27, 2001
    Do a search for *.pst to see if it's found.
  3. khb


    Dec 15, 2002
    Under the Tools menu, select "E-Mail Accounts." Under Directories, select view or change existing . . .," then click Next. Select the address book, delete it, finish (I'm guessing what happens next because I don't want to go through it, of course). Then start over again and select "Add a new directory . . ." Finish and try importing your gmail address book again. There's something in the Microsoft Knowledge base about this. Hope it helps. :)
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