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Solved Adobe DNG Converter Resists Installation

Discussion in 'Digital Photography & Imaging' started by Alex Ethridge, Dec 26, 2018.

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  1. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
    Apr 10, 2000
    Messages:
    9,113
    I have DNG Converter version 10 installed and am trying to update to version 11.1; but, each time I attempt to install, I get the following error:

    Error opening file for writing: C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe. Alick Abort to stop the installation, Retry to try again or Ignore to skip this file.

    I get the same error concerning these files also: tbbmalloc.dll and vcruntime140.dll,

    Regardless of the option I choose, I end up with version 10.

    Things I've tried already:
    • restarted the computer
    • used task manager to stop all background processes with adobe in the name
    • redownloaded version 11
    • redownloaded version 11.1
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,677
    First Name:
    Liz
    1. Avoid 11.1 because it is beta.
    2. To fix vcruntime140.dll, read this
    https://answers.microsoft.com/en-us...an-i-fix/c5c1461a-3b75-428c-9c5d-18d56a11f2bc
    3. Do a search for tbbmalloc.dll on youe Windows 10 computer. I do not recommend downloading a dll from any 3rd party site so I can't post a link for you to get it.

    4. After those are fixed and you've rebooted, download from here https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6450&fileID=6470
    and try to install.

    I don't think you can upgrade because below version 10.3, the program is stored at a different place than 11 will be installed to.
     
  3. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
    Apr 10, 2000
    Messages:
    9,113
    Thanks for the help; but, this thing seems to have corrected itself and I'm not sure how it happened. I did uninstall Photoshop Elements 12 and Premiere Elements 12. Then I installed both again in the 2019 versions.

    After that, DNG Converter installed smoothly.

    So, I guess I'll never know what it would have taken to fix it otherwise.
     
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