i'm using version 5 - so slight differences are to be expected
looks like you connect ok, then it'stimed out (ie connection closed)
1. you're trying to connect to the remote directory /QC manual (something)
- is that an exisitng directory?
- if not you need to create it (probably under tools or use the file folder icon with the * on it, to the left of the exclamation mark !)
(i assume you have the necessary permissions to upload, create etc)
2. somewhere there should be a file transfer/transfer type setting - either ascii (text) or binary (files), usually works fine if you use the 'auto' setting and let cuteftp decide what it is
3. site manager (from my screenshot) is the 'open book' icon on the far left, underneath and slightly to the left of 'file'
- then you can edit settings for 'linda's site' if you need to
- if you can use 'edit' from the site manager or double click on 'linda's site' to open properties
-> make sure pasv or passive mode is checked off
4. can you transfer anything - ie a .txt document or something?
or do you always get the disconnect message in the middle window?
not sure what the problem is, just work through step by step
- connect
- navigate through remote (ie web server) directories
- create/delete directories (as a test only, don't delete directories you're using

)
- upload small test files
see where the hold up is
i upload large files to a telus hosted web using cuteftp so it's doable
have you tried their web based ftp & file manager? clunky setup but it works
(i'm assuming telus from your website email)
if you still have problems a call to telus (same assumption as above) tech support may help, they mostly know what they're doing