Advice on how to correct this recurrent problem is much appreciated 
Adobe Reader 9.0 returns HungApp errors daily - both with my Brokerage Account and with simple .pdf's. The problem occurs when I attemp to close either - it takes forever - usually I have to go to the Task Manager to close Not Responding. Sometimes it takes over the entire computer and I simply have to unplug it as everything goes to non-responding (mouse, keyboard, and even the power off button).
I have uninstalled/reinstalled my Brokerage app and Adobe Reader 9.0 - twice - to no avail. I have two computers and it happens on both of them, so I tend to think it is not the box, but something in Adobe.
Computer 1: Dell Dimension 8400 (P4), 3.4GHz Dual Core, 1 GB RAM; WinXP-Pro, v2002, SP2, 2 monitors.
Computer 2: AMD 64x2 Dual Core 4200+ 2.21, 2.0GB RAM; WinXP-Pro x64, v2003, SP2, 6 monitors.
This is what the Error Messages say:
Adobe Reader 9.0
Error Signature
szAppName: AcroRd32.exe szAppVer: 9.0.0.332 szModName: hungapp
sz ModVer: 0.0.0.0 offset: 00000000
Files:
C:\DOCUME~ADMIN~1\LOCALS~1\Temp\WER6eab.dir00\AcroRd32.exe.mdmp
C:\DOCUME~ADMIN~1\LOCALS~1\Temp\WER6eab.dir00\appcompat.txt
Thanks in advance for any advice.
Carol
Adobe Reader 9.0 returns HungApp errors daily - both with my Brokerage Account and with simple .pdf's. The problem occurs when I attemp to close either - it takes forever - usually I have to go to the Task Manager to close Not Responding. Sometimes it takes over the entire computer and I simply have to unplug it as everything goes to non-responding (mouse, keyboard, and even the power off button).
I have uninstalled/reinstalled my Brokerage app and Adobe Reader 9.0 - twice - to no avail. I have two computers and it happens on both of them, so I tend to think it is not the box, but something in Adobe.
Computer 1: Dell Dimension 8400 (P4), 3.4GHz Dual Core, 1 GB RAM; WinXP-Pro, v2002, SP2, 2 monitors.
Computer 2: AMD 64x2 Dual Core 4200+ 2.21, 2.0GB RAM; WinXP-Pro x64, v2003, SP2, 6 monitors.
This is what the Error Messages say:
Adobe Reader 9.0
Error Signature
szAppName: AcroRd32.exe szAppVer: 9.0.0.332 szModName: hungapp
sz ModVer: 0.0.0.0 offset: 00000000
Files:
C:\DOCUME~ADMIN~1\LOCALS~1\Temp\WER6eab.dir00\AcroRd32.exe.mdmp
C:\DOCUME~ADMIN~1\LOCALS~1\Temp\WER6eab.dir00\appcompat.txt
Thanks in advance for any advice.
Carol