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Adobe reader won't work on 64 bit windows 7. Why ?????

Discussion in 'All Other Software' started by miglo, Dec 15, 2011.

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  1. miglo

    miglo Thread Starter

    Joined:
    Dec 15, 2011
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    I am using Adobe Reader 10.1.1 on both my P. C. laptop and desktop. Both run Windows 7.

    The Laptop which works fine, is 32 bit processor and uses I.E. 9 (32 BIT).

    The Desktop which will open regular PDFs, but won’t open PDFs from websites, is 64 bit processor and uses I.E. 9 (32 BIT).

    There is no problem with the laptop.

    On the desktop, I can print all PDFs, EXCEPT when I am on a website that uses pdf files.

    The PDF document appears and the (disappearing/re-appearing) Adobe control functions icons appear.
    The icons stay shadowed, and do not turn white and nothing happens when I click them. (ie won’t show the printer or save dialog box). There is no error message.

    Ps I tried several websites, including the Adobe sample one (Edit, Optimize, and Index PDF Documents) that Adobe shows on the help page below.

    http://acrobatusers.com/auc/content/tutorials/id_1449/How-to-Do-Everything-A9-ch10.pdf

    If it won’t open the Adobe test sample, then it cannot be the problem of the other websites that I use.

    I use a Samsung 2010 laser printer.

    Ps I uninstalled and re-installed 10.1.1 without success.

    Can you please help me? - Michael



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU E6500 @ 2.93GHz, Intel64 Family 6 Model 23 Stepping 10
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  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    The plugins or add-ons need to be present in your browser before PDF's can be opened in a browser.

    It's far simpler to uninstall Adobe (with browsers closed so that plugins can be removed) and install a faster, simpler, and easier to use one like Foxit (with browsers closed so that plugins can be installed), or PDF-XChange.
     
  3. miglo

    miglo Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    4
    My employer's website requires me to have Adobe Reader installed in order to read their pdf files.

    Can I keep Adobe Reader on my computer and also install PDF-Xchange?

    If so, when I try to open a web based pdf, how do I use PDF-Xchange while "not using" Adobe? - Michael
     
  4. miglo

    miglo Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
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    A "techie" at my company said to do this - AND IT WORKED !!!

    Note: make sure that you are using ONLY the 32 bit version of IE 9 - the 64 bit IE 9 won't work with web-based PDFs

    1) I re-set my Internet Explorer 9

    2) Now open the Adobe Reader 10.1.1 and select through the following:
    Edit,
    Preferances,
    Internet
    UNCHECK the box that said "Display internet in browser" - LEAVE IT UNCHECKED
    This now allows you to use Adobe's tabs at the top ie File, then use the "Print" or "Save As" functions.

    Those "appearing/disappearing" control icons that used to appear and would not work on web-based PDFs now don't even show up.

    Then I closed and re-opened IE 9, and everything works fine.

    A BIG HEADACHE FINALLY RESOLVED - MADE MY DAY !!!

    - Michael
     
  5. miglo

    miglo Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    4
    I FIXED IT ! - Web-based PDFs wouldn't open
    A "techie" at my company said to do this - AND IT WORKED !!!

    Note: make sure that you are using ONLY the 32 bit version of IE 9 - the 64 bit IE 9 won't work with web-based PDFs

    1) I re-set my Internet Explorer 9

    2) Now open the Adobe Reader 10.1.1 and select through the following:
    Edit,
    Preferances,
    Internet
    UNCHECK the box that said "Display internet in browser" - LEAVE IT UNCHECKED
    This now allows you to use Adobe's tabs at the top ie File, then use the "Print" or "Save As" functions.

    Those "appearing/disappearing" control icons that used to appear and would not work on web-based PDFs now don't even show up.

    Then I closed and re-opened IE 9, and everything works fine.

    A BIG HEADACHE FINALLY RESOLVED - MADE MY DAY !!!

    - Michael
     
  6. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    Nice.
    Now if they would fix those adobe reader has stopped responding
    and data set may be too complex errors. :)
     
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