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Adobe Reader

Discussion in 'Earlier Versions of Windows' started by WMurray378, Apr 27, 2004.

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  1. WMurray378

    WMurray378 Thread Starter

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    When I try to access a PDF file, the Adobe logo comes on the screen and is immediately followed by a large gray box covering everything. I have tried removing Adobe and re-installing it numerous times but the same thing happens. I thought AdBot search and destroy might be the cause so I disabled it, but that didn't help. I am running Windows ME. Sure could use some help!
    Bill
     
  2. griffinspc

    griffinspc

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    Welcome to the board. What version of the reader are you using?
     
  3. WMurray378

    WMurray378 Thread Starter

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    6.01....I also tried 5.0 with the same result.
     
  4. griffinspc

    griffinspc

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    Try searching for acr*.tmp files. I looked at the Adobe forum and a lot of the problems concern too many of these.
     
  5. WMurray378

    WMurray378 Thread Starter

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    I get an error message that says--Acrord32 has caused an error in ACRORD32.EXE. Acrord32 will now close
     
  6. griffinspc

    griffinspc

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    You mean you get that when searching for the tmp files?
     
  7. WMurray378

    WMurray378 Thread Starter

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    Sorry...I found 4 temp files and deleted them. I get the error message when reader hangs up and I hit ctrlt-alt-delete to get back control of my computer.
     
  8. griffinspc

    griffinspc

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    Curious, how much disk space is free on your machine and how much RAM
     
  9. WMurray378

    WMurray378 Thread Starter

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    RAM: 511 MB(54% used)
    Drive C: 44.94 GB free
     
  10. griffinspc

    griffinspc

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    54% used. Is that at standby? Try shutting everything down, anti-virus, etc., then launch a PDF file and see what happens.
     
  11. griffinspc

    griffinspc

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    If that works that's one thing, if it doesn't I checked the Adobe forum and found this for people who've had difficulty after installing 6.01:

    With your Reader 6.01 installation download already available but not yet installed on your hard disk, try this:

    1. Uninstall all copies of Reader
    2. Reboot
    3. Delete all Acrobat/Reader directories and files
    4. Set "View Hidden Files" in Windows Explorer and delete all acr*.tmp files in Documents and Settings\[your login name here]\Local Settings\Temp
    5. Reboot into Safe mode
    6. Stop all virus and firewall software
    7. Install Reader 6.01
    8. Reboot and test
     
  12. griffinspc

    griffinspc

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    In reviewing the Adobe forum messages it seems this is the "only" method that works with ME in particular. Good luck.
     
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