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Adobe Shockwave Player Error

Discussion in 'All Other Software' started by mpeet611, Apr 22, 2015.

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  1. mpeet611

    mpeet611 Thread Starter

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    I've been trying to load the online game Metal Mayhem World Tour on shockwave.com & addictinggames.com & as soon as the ad ends the Local Storage Settings pop-up for flash player comes up with a message saying "Please uncheck the never box to play". When this message appears on both sites the never box in always unchecked so i click the close button & it doesn't respond like it's frozen but IE 11 isn't frozen because it still works normally. I tried other games on both sites & they load normally so the problem is with this one game. I already tried reinstalling flash player & shockwave player with no change to the games. I'll post a screenshot of the error message so you can see it for yourself.

    Additional Info: I sent an email to shockwave.com informing them of this problem so when they respond i'll post it here.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Pentium(R) CPU 2127U @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 3983 Mb
    Graphics Card: Intel(R) HD Graphics, 1799 Mb
    Hard Drives: C: Total - 454712 MB, Free - 398642 MB;
    Motherboard: Dell Inc., 0FXP6Y
    Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

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    Open the Flash Player applet in the Control Panel.

    Select the "Storage" tab.

    Select "Allow sites to save information on this computer".

    See if that helps.

    -----------------------------------------------------------
     
  3. mpeet611

    mpeet611 Thread Starter

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    Hey Flavalee, i went to the flash player applet like you said & the setting you told me to select was already selected.
     
  4. flavallee

    flavallee Trusted Advisor

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    Okay, good. (y)

    ----------------------------------------------------------

    I don't play on-line shockwave/flash games, so I'm not familiar with that issue and how to resolve it.

    I'll leave you with someone else who can hopefully resolve it.

    -----------------------------------------------------------
     
  5. mpeet611

    mpeet611 Thread Starter

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    I just got the game to work in google chrome. I had to go to chrome://flags & enable npapi support because the newest version has it disabled by default. Once i did that shockwave player was able to load the game in chrome without a problem. Looks like the problem is somewhere in IE 11 or the active x version of flash. Hopefully somebody with more knowledge can help me get it working in IE since chrome will permanently remove npapi support when version 45 comes out sometime this summer & shockwave requires npapi support to run.
     
  6. flavallee

    flavallee Trusted Advisor

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    (y)

    I've never used Google Chrome, so I'm not familiar with its features and settings.

    --------------------------------------------------------
     
  7. mpeet611

    mpeet611 Thread Starter

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    I got an email from shockwave games on this issue. Here's what they said

    When i uninstalled flash player i didn't use the uninstaller in the quoted email because i didn't know about it. I'll try it later today or tomorrow when i have more time to do it.
     
  8. mpeet611

    mpeet611 Thread Starter

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    I finally had a chance to reinstall Adobe Flash Player & Adobe Shockwave Player using the uninstaller i got from Shockwave Games in the quoted email above & it didn't help because the error message that can be seen in the screenshot i posted in my first post continues. All other games are unaffected.
     
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