Adsl Connection Problem

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mykidzrokk

Thread Starter
Joined
Feb 11, 2005
Messages
3
We got ADSL 3 weeks ago and have not been able to sustain a connection for more than 2-3 hours at a time.

We have an Acer Aspire 6362R with Windows 98 SE. We have a DSL-200 modem. Initially I was told to get a PCI card installed and have the usb drivers updated to 2.0, which I did. I got the computer back yesterday and it has made no difference. I can usually connect long enough to do a few things, but then it disconnects and won't let me re-connect.

I get all different error messages like.....computer not answering, check configurations, check passwords........

I don't know where to go from here, apart from getting a new computer.

I'd appreciate any help.

Thanks

Susie
 
Joined
Oct 12, 2003
Messages
154
Hi Susie,
I dont think it's your computer that's the problem. It sounds like your modem is set incorrectly. Have you gone to the modem manufacturer's website for udated drivers or an installation guide? I think that's a D-LINK modem. I would try to uninstall and reinstall the modem/software with updated drivers. Have you contacted your dsl provider? They may be able to walk you through the installation. That's about all I can think of to try right now. Hope it helps.
Don
 
Joined
Jul 22, 2004
Messages
189
It may also help if you just restore the modem to it's factory default by holding the reset button with a pen while you power it on.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
USB connected networking frequently has issues with conflicts with other USB devices. I'd connect with Ethernet if the option exists.
 

mykidzrokk

Thread Starter
Joined
Feb 11, 2005
Messages
3
Thanks everyone for ur quick replies. I will look into everything you have mentioned.

Thanks Again

Susie
:)
 

mykidzrokk

Thread Starter
Joined
Feb 11, 2005
Messages
3
Hi.......I went to the manufacturers website and there were no updates for the modem. I then unistalled the modem and reinstalled it. It connected right away and stayed connected for about 3.5 hours before disconnecting. I couldn't reconnect, but, upon rebooting, connected straight away. I have now been connected for almost 3 hours.

The next advice was to hold the reset button while powering up....I didn't understand that one, sorry. I couldn't find a reset button. The next type of modem up from mine, is an ethernet, maybe that will work, but I'd rather know it was definately going to work, rather than maybe, fork out the money and find it doesn't.

Hubby wants to know also, can you update from 98SE to XP Home???...rather than just buying a new computer. And, is that likely to make any difference to our problem.

Thanks Again

Susie
 
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