ADSL (UK) new pc is confused?

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MollyB

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Joined
Oct 30, 2001
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5
hi folks, you helped me out last time so i came here first ;o)
ok...my new pc is giving me mixed signals regarding my adsl modem.
my older machines both work just fine btw, so i'm looking suspiciously at this new thing, rather than my drivers etc.
pc is duron 950, fic mb, on winme.
isp is BTinternet.com, and i've spent an hour on their helpdesk with no joy.
modem is alcatel usb adsl
symptoms....modem icon in systray lights up initially, until the connection is made, and then it just greys out...altho the modem is actually working and is connected...we tested with the helpdesk using their routines.
according to control panel there is no problem, and modem is working properly. (i can even see the lights on it) but in the systray the diagnostics prog goes from black (offline) to yellow (initialising) then to grey (dead???)
umm..if it helps, i can connect ok with a 56k modem (internal)
well..there you go, if anyone can offer advice before i rip out the hard drives and bolt them onto the older pc because i really need to be online 24/7 again, would be very happy puppy.
cheers all.
 
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