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Advanced Boot Option and System Image REcovery

Discussion in 'Windows 7' started by RoseWood, May 14, 2013.

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  1. RoseWood

    RoseWood Thread Starter

    Joined:
    May 14, 2013
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 2810 Mb
    Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
    Hard Drives: C: Total - 293430 MB, Free - 211194 MB;
    Motherboard: AMD Corp., Guam
    Antivirus: AVG Anti-Virus 2013, Updated and Enabled

    Trying to fix friends laptop. Need to restore it. All her restore points are gone. Want to do a system image recovery" if IT still has old information from Advanced Boot Options. Have tried a dozen times to restart and use F8 key get to Advanced Boot Options. Manage to get to Safe Mode Option but I don't see or there isn't anyway to get o the Advanced Boot Options screen. Wondering about just going to the command prompt after windows loads and typing rstrul.exe. will that work? Thanks,,,, its taking too long and I want it done before she gets here from work so i can just give it to her.
     
  2. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,637
    hiya, try tapping f5 as soon as you startup keep tapping until you hear a beep
     
  3. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    Hello, rstrui.exe is the Microsoft System Restore, since you stated that all the restore points are gone (which in itself is a cause for concern), then you could not use it. The only way to restore your friends computer would be to boot into the Windows Recovery Environment, if one exists on that computer, and it is usually accessed via the Advanced Boot or Diagnostic Options; if the WRE is not available, you would need to use the manufacturer's recovery media. If your friend does not have it, you would need to contact the manufacturer to have it shipped (usually a nominal fee). Be advised that newer computers using EUFI do not have the old F8 option available; the diagnostic screen must be accessed using a hot key to access the EUFI menu options. If you could provide more details we can try to provide additional advice.
    Regards

    The Cleaver
     
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