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advanced system protector uninstall when uninstall program fails

Discussion in 'Virus & Other Malware Removal' started by jackkent, Dec 21, 2013.

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  1. jackkent

    jackkent Thread Starter

    Joined:
    Dec 21, 2013
    Messages:
    1
    hi
    I have a windows vista laptop which has Advanced system protector installed and keeps loading and stopping laptop working correctly. I have tried to uninstall via control panel add remove programs but the uninstall program fails to uninstall and says that the uninstall.msg file is missing or corrupt.


    Can someone offer any sugestions please did look at this a post using OTL program but this did not work for me.


    Thanks
    Paul
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    33,868
    Hiya and welcome to Tech Support Guy :)

    Are you still having this problem? If so, lets start with running the following tools:


    Download Security Check from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    ----

    Please download Malwarebytes' Anti-Malware from Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish, so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

    ----


    Download and scan with SUPERAntiSpyware Free Edition for Home Users
    • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    • An icon will be created on your desktop. Double-click that icon to launch the program.
    • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
    • Under "Configuration and Preferences", click the Preferences button.
    • Click the Scanning Control tab.
    • Under Scanner Options make sure the following are checked (leave all others unchecked):
      • Close browsers before scanning.
      • Scan for tracking cookies.
      • Terminate memory threats before quarantining.
    • Click the "Home" button to leave the control center screen.
    • On the right, under "Complete Scan", choose Perform Complete Scan.
    • Click Scan your computer.
    • On the left, select all fixed drives.
    • Click "Start Complete Scan" to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "Continue".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "Remove Threats" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes".
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.
      • Click View Scan Logs.
        [*]Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
        [*]If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
        [*]Please copy and paste the Scan Log results in your next reply.
      [*]Click Close to exit the program.


    ----

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    ---

    Go here, then click the large blue "Download Now @ Bleeping Computer" link to download and save AdwCleaner.exe to your desktop.

    Note: It looks like a gray bug with 6 black legs.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the Scan button, then click "OK".

    Allow the scan process to finish.

    If it appears to freeze, be patient for a few minutes.

    When it's finished, click on the Report button.

    Return here to your thread, then copy-and-paste the ENTIRE log here

    ----

    Please include the MBAM log, SUPERAntiSpyware Scan Log, checkup.txt, JRT.txt and adwCleaner[R1].txt in your next reply

    eddie
     
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