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Advice for removing searchassist and help to understand advice please

Discussion in 'Virus & Other Malware Removal' started by Wagstar, Oct 18, 2014.

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  1. Wagstar

    Wagstar Thread Starter

    Oct 18, 2014
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Celeron(R) CPU N2815 @ 1.86GHz, Intel64 Family 6 Model 55 Stepping 3
    Processor Count: 2
    RAM: 8080 Mb
    Graphics Card: Intel(R) HD Graphics, -1984 Mb
    Hard Drives: C: Total - 945914 MB, Free - 888993 MB;
    Motherboard: DSG Retail Ltd, 079114
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
    Hello, please forgive me as I believe the answer to my problem may already be posted, however, I'm not confident enough to be sure. I'm also struggling with basic computer language and concern about doing more harm than good to my laptop.
    My problem - My homepage always opens with www.searchassist.net/?p=h&m=10206&c=d&s I can't remove it although I can go on a dropdown to google.I tried to disable it but the homepage still appears albeit without the searchassist name. I also have something appearing which says it protects against malware - Trusteer IBM.? Finally, I think, there is a site that keeps popping up with free spyware downloads. I also thought my laptop backed up my files however, I will now back them up to a CD. I would really appreciate any help or advice. If you can assist me please be patient if I do not understand all the instructions; I don't even understand what the box underneath this one is asking - Tags? Sorry
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