1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Advice for removing searchassist and help to understand advice please

Discussion in 'Virus & Other Malware Removal' started by Wagstar, Oct 18, 2014.

Thread Status:
Not open for further replies.
  1. Wagstar

    Wagstar Thread Starter

    Joined:
    Oct 18, 2014
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Celeron(R) CPU N2815 @ 1.86GHz, Intel64 Family 6 Model 55 Stepping 3
    Processor Count: 2
    RAM: 8080 Mb
    Graphics Card: Intel(R) HD Graphics, -1984 Mb
    Hard Drives: C: Total - 945914 MB, Free - 888993 MB;
    Motherboard: DSG Retail Ltd, 079114
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
    Hello, please forgive me as I believe the answer to my problem may already be posted, however, I'm not confident enough to be sure. I'm also struggling with basic computer language and concern about doing more harm than good to my laptop.
    My problem - My homepage always opens with www.searchassist.net/?p=h&m=10206&c=d&s I can't remove it although I can go on a dropdown to google.I tried to disable it but the homepage still appears albeit without the searchassist name. I also have something appearing which says it protects against malware - Trusteer IBM.? Finally, I think, there is a site that keeps popping up with free spyware downloads. I also thought my laptop backed up my files however, I will now back them up to a CD. I would really appreciate any help or advice. If you can assist me please be patient if I do not understand all the instructions; I don't even understand what the box underneath this one is asking - Tags? Sorry
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1135699

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice