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After Factory reset, I'm stuck in a loop

Discussion in 'Hardware' started by carolina6711, May 15, 2019.

  1. carolina6711

    carolina6711 Thread Starter

    Joined:
    May 15, 2019
    Messages:
    2
    I have a windows 10 pc (dell latitude 3470)
    I did a factory reset and now it won’t let me get past the screen. After the install that took forever
    am now stuck in a forever loop.
    Right after the screen that asks me for my Timezone and stuff I get a screen saying There's a problem that' keeping us from getting your PC ready to use, but we think an update will help get things working again. Then it tell me to update
    I have the computer plugged directly into my network via cable and I click on Next. Then it does the exact same thing again. It can never get past this screen. It kept happening over and over again
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,400
    First Name:
    Jim
    What prompted you to perform a factory reset?
     
  3. carolina6711

    carolina6711 Thread Starter

    Joined:
    May 15, 2019
    Messages:
    2
    I needed to delete all the old files and users as i am giving this computer to another person
     
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