Solved After Update, can't open any MS Office application

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speedbird90

Thread Starter
Joined
Aug 17, 2019
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2
Hi:

Last week I let my computer do a software update–I believe it was a Windows update. Ever since the update, I haven't been able to open any of the MS Office applications (Word, Excel, PowerPoint, Outlook). In every case, the loading screen comes up and then disappears.

The second time I try, it says, e.g., "Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode?"

The third time (regardless of whether I selected yes or no the previous time) it says "Word failed to launch in safe mode. Do you want to start repair?" And the same thing keeps happening.

Things I've tried so far:
I'm not very technical and really not sure what else to try. I believe this is Office 365 (I pay on a subscription basis). Below are my system specs and a sample of one of the event logs. Would appreciate your help.

OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8073 Mb
Graphics Card: NVIDIA NVS 4200M, 512 Mb
Hard Drives: C: 222 GB (100 GB Free);
Motherboard: Dell Inc., 038C0K
Antivirus: Windows Defender, Enabled and Updated

Application Error
Faulting application name: WINWORD.EXE, version: 16.0.11901.20176, time stamp: 0x5d3baa07
Faulting module name: D3D10Level9.dll, version: 10.0.18362.1, time stamp: 0x7437880e
Exception code: 0xc0000005
Fault offset: 0x00016abf
Faulting process id: 0x868
Faulting application start time: 0x01d553e99bc42015
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\D3D10Level9.dll
Report Id: 85a7fa1d-afb7-478b-9714-1363da77201f
Faulting package full name:
Faulting package-relative application ID:

Windows Error Reporting
Fault bucket 1906847640049192555, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 16.0.11901.20176
P3: 5d3baa07
P4: D3D10Level9.dll
P5: 10.0.18362.1
P6: 7437880e
P7: c0000005
P8: 00016abf
P9:
P10:

Attached files:
\\?\C:\Users\[redacted]\AppData\Local\Temp\{5C267EA5-3EF9-4602-B9AC-0E501075E04C} - OProcSessId.dat
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0FC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD13B.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD1A7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD1E7.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_45d0e40bb69206d894dd5836d3f69c6e28eb32_00000000_4135cd8f-ff7b-41d4-9f33-5fd24dd5c1a3

Analysis symbol:
Rechecking for solution: 0
Report Id: 85a7fa1d-afb7-478b-9714-1363da77201f
Report Status: 268435456
Hashed bucket: 86ea748d5409e86f3a767bd361ec8e6b
Cab Guid: 0
 
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