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Solved After Update, can't open any MS Office application

Discussion in 'Business Applications' started by speedbird90, Aug 17, 2019.

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  1. speedbird90

    speedbird90 Thread Starter

    Joined:
    Aug 17, 2019
    Messages:
    2
    Hi:

    Last week I let my computer do a software update–I believe it was a Windows update. Ever since the update, I haven't been able to open any of the MS Office applications (Word, Excel, PowerPoint, Outlook). In every case, the loading screen comes up and then disappears.

    The second time I try, it says, e.g., "Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode. Do you want to start in safe mode?"

    The third time (regardless of whether I selected yes or no the previous time) it says "Word failed to launch in safe mode. Do you want to start repair?" And the same thing keeps happening.

    Things I've tried so far:
    I'm not very technical and really not sure what else to try. I believe this is Office 365 (I pay on a subscription basis). Below are my system specs and a sample of one of the event logs. Would appreciate your help.

    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8073 Mb
    Graphics Card: NVIDIA NVS 4200M, 512 Mb
    Hard Drives: C: 222 GB (100 GB Free);
    Motherboard: Dell Inc., 038C0K
    Antivirus: Windows Defender, Enabled and Updated

    Application Error
    Faulting application name: WINWORD.EXE, version: 16.0.11901.20176, time stamp: 0x5d3baa07
    Faulting module name: D3D10Level9.dll, version: 10.0.18362.1, time stamp: 0x7437880e
    Exception code: 0xc0000005
    Fault offset: 0x00016abf
    Faulting process id: 0x868
    Faulting application start time: 0x01d553e99bc42015
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
    Faulting module path: C:\WINDOWS\SYSTEM32\D3D10Level9.dll
    Report Id: 85a7fa1d-afb7-478b-9714-1363da77201f
    Faulting package full name:
    Faulting package-relative application ID:

    Windows Error Reporting
    Fault bucket 1906847640049192555, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: WINWORD.EXE
    P2: 16.0.11901.20176
    P3: 5d3baa07
    P4: D3D10Level9.dll
    P5: 10.0.18362.1
    P6: 7437880e
    P7: c0000005
    P8: 00016abf
    P9:
    P10:

    Attached files:
    \\?\C:\Users\[redacted]\AppData\Local\Temp\{5C267EA5-3EF9-4602-B9AC-0E501075E04C} - OProcSessId.dat
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0FC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD13B.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD1A7.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD1E7.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_45d0e40bb69206d894dd5836d3f69c6e28eb32_00000000_4135cd8f-ff7b-41d4-9f33-5fd24dd5c1a3

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 85a7fa1d-afb7-478b-9714-1363da77201f
    Report Status: 268435456
    Hashed bucket: 86ea748d5409e86f3a767bd361ec8e6b
    Cab Guid: 0
     
  2. managed

    managed Trusted Advisor Spam Fighter

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  3. speedbird90

    speedbird90 Thread Starter

    Joined:
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  4. managed

    managed Trusted Advisor Spam Fighter

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