1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved After Virus - repair

Discussion in 'Virus & Other Malware Removal' started by Th3M4iLM4n, Jun 18, 2019.

Thread Status:
Not open for further replies.
  1. Th3M4iLM4n

    Th3M4iLM4n Thread Starter

    Joined:
    Jun 18, 2019
    Messages:
    1
    I have had a lot of problems. I ended up with a number of virus's. I was able to take care of most of them, however my virus scanner is not picking up anything else but I am still having a number of problems. First, a number of programs keep popping up in the background and makes it very slow. I believe some damage was done but I don't know what it is. I have tried to recover to an earlier point and fully reset the PC. When I try, nothing happens. Its like I didn't click on anything or enter any command. It still seems to be able to run some programs including my virus scanner. I have even tried running it in safe mode. I cant tell what is wrong and I am not computer savvy enough to figure it out on my own. If anyone can help me, please get back to me as soon as possible. It is a personal PC but i work from here, and i have already been battling this for more then a week.
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version:
    Processor:
    Processor Count:
    RAM:
    Graphics Card:
    Hard Drives:
    Motherboard:
    Antivirus: None
    This is all that came up on the system info program.
    I have windows 8.1 and i do have an antivirus. its Mcafee Total Protection
     
    Last edited: Jun 18, 2019
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    618
    Hi Th3M4iLM4n, Welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not run any fixes or tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    ---------------------------------------------------
    Farbar Recovery Scan Tool (FRST)

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version.
    • Double-click FRST.exe/FRST64.exe to run it. When the tool opens click Yes to the disclaimer.
    • Make sure that under Optional Scans, the Addition.txt box is checked.
    • Press the Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The tool will also produce another log (Addition.txt). Please attach this to your reply.
     
  3. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    618
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1228784

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice