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AHHH!!!!!!! Problem uninstalling a program

Discussion in 'Windows XP' started by krazeecrw, Jan 23, 2003.

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  1. krazeecrw

    krazeecrw Thread Starter

    Oct 25, 2002
    Please help! I have purchased an Pocket Reaer-08. I am running WIN 2K SP2 on an IBM Thinkpad. I installed the drivers and was having problems getting the reader to work. When I tried to uninstall the drivers I get the message, "Uninstall.log file does not exist". It then continues with the Repair or Remove option on the wizard. I have tried this both ways and I can not get the program entirely uninstalled from the system. When I go to Add/Remove Programs in Control Panel, I can see the program. When I highlight it and try to Change/Remove nothing happens! How can I get this out of the system?

    Thanks in advance for your advice!
  2. SexyTech


    Mar 27, 2002
    Hi there!

    Go into Windows Explorer
    make sure that you're set to show all files and show hidden system files.

    Go to C:\Program Files\Installshield installation Information\ and see which folder contains the info about the program you're trying to clean out. The folders will have a bunch of numbers and letters in them...simply open each folder and double-click on the "SETUP.INI" file and that will tell you what program it's associated with. Simply delete the appropriate folder and you should be OK.

    Good Luck!

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