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AHHH!!!!!!! Problem uninstalling a program

Discussion in 'Windows XP' started by krazeecrw, Jan 23, 2003.

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  1. krazeecrw

    krazeecrw Thread Starter

    Joined:
    Oct 25, 2002
    Messages:
    383
    Please help! I have purchased an Pocket Reaer-08. I am running WIN 2K SP2 on an IBM Thinkpad. I installed the drivers and was having problems getting the reader to work. When I tried to uninstall the drivers I get the message, "Uninstall.log file does not exist". It then continues with the Repair or Remove option on the wizard. I have tried this both ways and I can not get the program entirely uninstalled from the system. When I go to Add/Remove Programs in Control Panel, I can see the program. When I highlight it and try to Change/Remove nothing happens! How can I get this out of the system?

    Thanks in advance for your advice!
     
  2. SexyTech

    SexyTech

    Joined:
    Mar 27, 2002
    Messages:
    8,460
    Hi there!

    Go into Windows Explorer
    make sure that you're set to show all files and show hidden system files.

    Go to C:\Program Files\Installshield installation Information\ and see which folder contains the info about the program you're trying to clean out. The folders will have a bunch of numbers and letters in them...simply open each folder and double-click on the "SETUP.INI" file and that will tell you what program it's associated with. Simply delete the appropriate folder and you should be OK.


    Good Luck!

    ST
     
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