Alcatel Flip-Phone - Model 4044C - For Handicapped Person

Dukane

Thread Starter
Joined
Aug 11, 2004
Messages
91
For many years, I've been helping a handicapped relative. He receives free cell service
from Assurance Wireless. They provide free low quality (absolute junk) phones. I always
buy a reliable flip-phone for him, because he does not want a smartphone.

In a few weeks Assurance Wireless is switching to the T-Mobile Network. I purchased
an unlocked Alcatel phone with a T-Mobile SIM card for my relative. He was very happy.

He called Assurance Wireless to activate the phone. The customer service person barely
spoke english, but he was able to follow the activation procedure. When the activation
procedure failed, the customer service person said he could not activate this phone.

I'm very confused. Previous phones that I purchased for my relative were activated
immediately. There were no problems.

Assurance Wireless offered to send him another junk phone. He said, "no thank you."
This Alcatel phone has a brand new T-Mobile SIM card. I'm hoping that customer
service person is not correct. Is there a procedure that will activate this phone?
 

Dukane

Thread Starter
Joined
Aug 11, 2004
Messages
91
Activating the phone online is a good idea, but the ccm.net article mentions T-Mobile
"account credentials." My relative is an Assurance Wireless Lifeline customer.

I'm not sure what would happen if he called those 800 numbers. I assume he would
need a PIN number for T-Mobile. His PIN is from Assurance Wireless.

In the past, I've called Assurance Wireless customer service for my relative. They know
absolutely nothing about cell phones and networks. All they know is scripted lines from
a computer screen.

This Alcatel model is the fourth cell phone I've purchased for my relative. The other three
activated smoothly and he never had to call Assurance Wireless. If I remember correctly,
he just entered his number, pressed the OK button, and the phone was activated.
 
Joined
Dec 29, 2020
Messages
1,144
In a few weeks Assurance Wireless is switching to the T-Mobile Network
Sorry missed the bit about In a few weeks for T-Mobile switching.
If you have a phone with sim that worked can't you take the sim out of old phone and use it in the new phone?
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top