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ALERT: New HP Computers Incompatible with New HP Printers

Discussion in 'Hardware' started by Alex Ethridge, Apr 21, 2005.

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  1. Alex Ethridge

    Alex Ethridge Thread Starter

    Joined:
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    HP buyers beware.

    I thought the HP repair center was blowing smoke; but, it appears many new HP USB printers are actually incompatible with new HP computers.

    A customer, for whom I had purchased and set up a new HP Pavilion a820n last February, called about two weeks ago and wanted me to bring and set up a new HP printer. Setup gave an "ERROR_INSTALL_FAILED" message about half way through. The latest downloaded driver gave the same error.

    After two weeks of wrangling with the HP authorized repair center, they finally told me that there was supposed to be a patch for this problem; but, they could not find it.

    I can't find it either.

    Being the inquisitive sort, I installed the driver, without incident, on two laptops and three desktops, all of different makes (but none HP). I went back to Staples, where I had purchased the computer and printer. Asking the manager's assistance, we attempted installing the same driver on three HP computers, each one a different model and each one failing with the identical error as above.

    According to the local HP service center, this is a new but already well-known problem with HP products and they haven't found this (vaporware) patch yet.
     
  2. Alex Ethridge

    Alex Ethridge Thread Starter

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    By the way, if anyone knows where I can find this elusive patch, I sure would like to know.
     
  3. Skivvywaver

    Skivvywaver

    Joined:
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    Messages:
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    I feel your pain. HP is screwy and that is being nice. If you can't find the patch on hp.com and HP's tech support can't tell you where to get it I think it is a lost cause.

    I'll bet it has something to do with some of the crapware they load on the new HPs. I very seriously doubt it is a hardware problem. Have you ever run adaware and spybot on a new HP?? It is rediculous.
     
  4. Alex Ethridge

    Alex Ethridge Thread Starter

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    I'll be doing a system restore on that system again tomorrow. I'll run Spybot and AdAware and see what I find.
     
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