Alexa not connecting

deemac12

Thread Starter
Joined
May 29, 2012
Messages
58
My Alexa Echom about 5 years old has refused to work properly.
Any request is met by the message, "Sorry, I am having trouble right now. Try later"
OR. " I cannot find a connection".

My WiFi is working fine and I have tried dozens of times to get connected and letting Alexa boot up by itself, but the blue activity rings eventually turn red and I then get the above message. I have disconnected by means of the socket on the Alexa and the wall plug. No difference.

Can anyone help?
Thank you.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,446
Mine is not in an ideal location relative to the router and is very sensitive to its exact position. So, my advice is to try with a clear unobstructed path between the device and router or access point.
 

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