All boot options are tried - Samsung Laptop

Kkfranca

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Sep 17, 2020
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13
Did you get your computer looked at? :)
Hey, sorry for not updating before, as far as now I could only schedule the visit to the IT for tomorrow.

As soon as I get back I'll give you guys some updates on the situation, thank you for asking!
 

Kkfranca

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Sep 17, 2020
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Quick update: since I'm going to take my laptop to the assistance tomorrow, I've had an idea, and it brought me some interesting results.

First of all, to clarify:

- The HD that came with the laptop was inicially cloned into a copy of my old HD, but that didn't work. So, what I had to do was actually just swtich them.

- These two HD's are the ones I've tried for booting after the problem appeared, and when I try them, I get SATA Port 1: Not Installed. So, at first, I figured it might be a hardware problem.

But right now, I had the idea of testing yet another third HD, a clean HD, that came with my stepfather's laptop ages ago, but which still works. I put it on my laptop and voila! SATA Port 1 *is* recognized, but still unbootable. At BIOS, under SysInfo, it gives me SATA Port 1: WDC etc (name of my step father's HD), but when I enter Boot Device Priority, it shows no options at all to boot.

Still, this may be an advance, cause it means the hardware does have the capacity to recognize the HD's I put in it, so, what now?

I've realized, too, by plugging my main HD in my stepfather's laptop as external, that it's completely corrupt, I'm not sure for what reason, but I'm working on recovering the files. As for the clone HD, which came with my new laptop, it works fine, still has got my files in it, but the windows booting partitions and settings may have been copied in a poor way. Still, I can get most of my files.

Alright, so here's the thing: coming from this place now, where I know it will recognize some HD's, the question is: why won't it recognize mine? And for the ones it can recognize, why aren't they allowed as boot options?

Any clue at all?

Edit:

- Secure Boot is disabled
- As far as I'm aware, there's no way of switching to Legacy Mode on this version of BIOS
- Would a BIOS downgrade give me the opportunity to enable Legacy Mode and try and see if it works? If so, how can I do it?
- I tried my HDs in my stepfather's laptop and they both get recognized, I'm not really sure what this means. But there must definitely be some configuration in my BIOS that can suit these HDs.
 
Last edited:

Couriant

James
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It may not boot to your 3rd drive because the settings is different to what you have (ie UEFI/Legacy, ACHI/Raid) but no doubt once you recover the files from that drive, you can format it and reuse it.

Typically on the Dells I work on, the legacy mode is enabled when Secure Boot is disabled but you have mentioned that it is... so I really don't know much about the system. I would suggest contacting the manufacturer of the machine to see what they say since I can't determine the actual release date of that machine.
 

Kkfranca

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Sep 17, 2020
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It may not boot to your 3rd drive because the settings is different to what you have (ie UEFI/Legacy, ACHI/Raid) but no doubt once you recover the files from that drive, you can format it and reuse it.

Typically on the Dells I work on, the legacy mode is enabled when Secure Boot is disabled but you have mentioned that it is... so I really don't know much about the system. I would suggest contacting the manufacturer of the machine to see what they say since I can't determine the actual release date of that machine.
I guess that's what I'll end up doing, mate. I'm currently trying to do exactly that. I'll post a new update.
 

Kkfranca

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Another update:

First, turns out Samsung Brazil sucks really badly. There's a total of 15 authorized assistances all over the state of São Paulo, where I live, and none of them give laptop support, just celphone support or other products support. The website doesn't differentiate, so I had to go through a couple of different stores to finally be informed that there are only a some stores that would actually give laptop and pc support. I got the phone numbers of all authorized stores, and just then I was able to find out the nearest one to me is a total of 59 km away from me. Which means, basically, I can't get autuorized assistance. (I live quite near the center of São Paulo, the biggest brazillian financial center). Specially during the pandemic, since I don't even own a driver's license or a car, I can't possibly take this much public transport just to get there.

Anyway, here's how I'm gonna do it: since my stepfather's HD is recognized, I'm gonna try and use it definitely as my own. I've tried, and his laptop recognized my HD, so, we're just, really, gonna switch.

It's a useful solution, but not really the best solution, I wish I was able to use the new HD in my, well, new, laptop.

Anyway, if you guys can help me in some maybe more basic infos, as I'm installing Windows in my stepfather's laptop, it's in one of the HDs that wouldn't get recognized in my own laptop, and I get:

- Drive 0 Partition 1 - Total Size 15.0MB - Free Space 15.0MB - Type MSR (Reserved)

- Drive 0 Partition 2 - Total Size 931.5GB - Free Space 931.5GB - Type Primary

As I try to install it on Drive 0 Partition 2, I get "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files.". I've tried formating the partition, but it won't do anything at all. Any recommendations?
 
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I think you need to convert that HD from MBR to GPT before you install Windows on it. If there is no legacy option, that means your laptop must use UEFI, and UEFI requires a GPT partition scheme. What you show with that "Drive 0 - Partition 1 -...-Type MSR (Reserved)..." indicates an MBR partition scheme. There would be an EFI partition if it was using GPT.

Converting to GPT (with diskpart) will remove all data from the drive, so ensure you copy anything you need from the drive off of it before doing the following.

Boot to the Windows Installer, set Language + Keyboard layout, then open Command Prompt with shift+F10, and run these commands:

diskpart

list disk


- this shows a list of disks in the system. Determine the number of the one you want to install Windows on.
Also check the GPT column in the list. An asterisk in the column means that disk uses GPT, the lack of one means it uses MBR

select disk X

- where X is the number of the disk you want to install windows on that you obtained from the list.

clean

- this removes all partitions on the drive (ensure you backed things up BEFORE doing this step)

convert GPT

Quit out of diskpart/command prompt, go back to Windows Install and it should install now, and boot correctly.
 

Kkfranca

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Joined
Sep 17, 2020
Messages
13
I think you need to convert that HD from MBR to GPT before you install Windows on it. If there is no legacy option, that means your laptop must use UEFI, and UEFI requires a GPT partition scheme. What you show with that "Drive 0 - Partition 1 -...-Type MSR (Reserved)..." indicates an MBR partition scheme. There would be an EFI partition if it was using GPT.

Converting to GPT (with diskpart) will remove all data from the drive, so ensure you copy anything you need from the drive off of it before doing the following.

Boot to the Windows Installer, set Language + Keyboard layout, then open Command Prompt with shift+F10, and run these commands:

diskpart

list disk


- this shows a list of disks in the system. Determine the number of the one you want to install Windows on.
Also check the GPT column in the list. An asterisk in the column means that disk uses GPT, the lack of one means it uses MBR

select disk X

- where X is the number of the disk you want to install windows on that you obtained from the list.

clean

- this removes all partitions on the drive (ensure you backed things up BEFORE doing this step)

convert GPT

Quit out of diskpart/command prompt, go back to Windows Install and it should install now, and boot correctly.
Thank you! That completely worked for installing Windows on my stepfather's computer with my HD.

I'm finding new problems now, in installing it in my own new laptop. I am able to go through every procedure, I've cleaned and converted the partitions to GPT, it gets stuck in "Copying Windows Files (0%0)", and it gives me a whole different set of error messages, such as 0x80070057 and 0x8007045d. In a lot of cases, the problems are related specially to I/O and harware issues, leading me to believe it is a SATA cable problem. I'm posting another update to further it all.
 

Kkfranca

Thread Starter
Joined
Sep 17, 2020
Messages
13
Update:

So, I did switch the HDDs, and it installed fine in my stepfather's laptop. Just to recap, the HDD I'm using in my own laptop gets recognized in BIOS under SysInfo, but not under "Boot Device Priority", which means I can't boot from it. Still, the Windows 10 installer recognizes it, so I figured it'd be an easy install.

I'm finding new problems though. I am able to go through every procedure, I've cleaned and converted the partitions to GPT, it gets stuck in "Copying Windows Files (0%0)", and it gives me a whole different set of error messages, almost at random, such as 0x80070057 and 0x8007045d. In a lot of cases, the problems are related specially to I/O and harware issues, leading me to believe it is a SATA cable problem.

I've, then decided to open the laptop as a whole and check the SATA cable by myself, it is apparently undamaged. I'm posting pictures of it. If the problem resides in it, which is what I'd probably say is the case, then it's really bad for me, cause I am really unable to find a cable with this Part Number to buy and install by myself, and since Samsung Support simply won't answer me or give me clear explanation, it is becoming really tiring to solve this issue.

The whole code listed on the SATA Cable reads:
A11rounder2-15 HDD BA41-02812A
REV 1,0 LL 20200326A
How can I find a compatible model?

IMG_20200925_093901397_HDR.jpgIMG_20200925_093753966.jpgIMG_20200925_093907939_HDR.jpgIMG_20200925_093725387_HDR.jpgIMG_20200925_093748605_HDR.jpgIMG_20200925_093744665_HDR.jpg

I'd also like to ask you guys, I'm almost reaching the conclusion that for now, what I can do is boot as an external hard drive. In which case I can download the official Windows ISO and install using WinToUSB on an external hard drive, so I can try and boot.

That's just a short term solution, while I may not be able to find or afford proper assistance, so I'd like to ask, what performance issues may this cause? See, I work in Adobe softwares, as well as I work mostly on Ableton and a ton of external plugins (amps, drives, reverb, etc). When booting externally, is it certain that my laptops performance will slow down?
 
Last edited:
Joined
Feb 9, 2020
Messages
142
Those errors are indicative of a corrupt HDD. It could be the cable, but I would first try installing a different HDD, so as to rule out the problem being the current HDD.
 

Kkfranca

Thread Starter
Joined
Sep 17, 2020
Messages
13
Those errors are indicative of a corrupt HDD. It could be the cable, but I would first try installing a different HDD, so as to rule out the problem being the current HDD.
Hmm, I was trying to format it via command prompt, by using clean and format fs=ntfs, but it simply won't clean. I type clean and get absolutely nothing, not even an error message, so I assumed this also may be because of some physical connection problem. Still, I'll try to format it once more and try again, thank you!
 

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