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All Browsers wont allow me to download files, antivirus issue? NOVICE user

Discussion in 'Web & Email' started by perf1601, Feb 6, 2013.

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  1. perf1601

    perf1601 Thread Starter

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    Whether its Chrome, IE or Firefox, I am unable to dowload anything as when the download has 'finished,' I receive an error informing me that either a virus was detected and threat removed, or, especially in Chromes case, an error telling me that the virus scan has failed. I uninstalled Chrome, thinking that perhaps reinstalling it would help but now it seems I can't even do that...

    I have Norton Antivirus, on Windows 7 (64-bit), anything else needed lmk.

    any help would be most appreciated, as downloading files etc makes life so much smoother as school student.

    THANKS!
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    What exactly are you trying to download? From where?
     
  3. perf1601

    perf1601 Thread Starter

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    Literally anything mate, from things such as calendar templates that I can print off, to PDF files from emails, even the chrome installer wont download!
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    Have you tried disabling Norton temporarily?
     
  5. perf1601

    perf1601 Thread Starter

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    Yeah, temporarily shut off firewall aswell, that doesnt work
     
  6. Phantom010

    Phantom010 Trusted Advisor

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    Let's see if you can download the following:


    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Copy and paste the scan log from Notepad into your next reply. Do not attach it.

    6- Do not "Fix" anything unless advised to do so.


    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, run HijackThis as Administrator or disable the UAC first.
     
  7. perf1601

    perf1601 Thread Starter

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    I cant even download that, this is what comes up:[​IMG]
     
  8. Phantom010

    Phantom010 Trusted Advisor

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    Run the Norton Removal Tool.

    Download it from a working computer and save it on a USB flash drive. Plug it into your faulty computer and run the tool.
     
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