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All data from external hard drive got deleted! No humans involved.

Discussion in 'Hardware' started by BBCMember, Jan 21, 2009.

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  1. BBCMember

    BBCMember Thread Starter

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    A client of mine lost all of her data on her external hard drive. It happened while she was away from the computer, and as far as I know, no one else touched her computer. I asked her if her computer were acting abnormally, like she had a virus or something, and she said, "No. It's acting fine."

    She can access the drive, but it has nothing on it now.

    Any ideas?
     
  2. Masta Squidge

    Masta Squidge

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    POOF! Crash goes the drive.

    Either that or someone DID in fact get at it, or there in fact was a virus involved. They dont generally just wipe themselves.
     
  3. Elvandil

    Elvandil

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    When you say that she can "access" the drive, does that mean that she can move files onto it and from it? Have her try with a small text file.

    Are hidden files unhidden? Does the drive appear normal in Disk Management and how much space does DM say is used?

    Right-click Computer > Manage > Disk Management.
     
  4. BBCMember

    BBCMember Thread Starter

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    That's what I figured. She said she can access it, but whether or not she can move data to and from it is another story, as I did not ask and she may not have tried. I'll have to find out. I'll check DM as well. Thanks.
     
  5. Elvandil

    Elvandil

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    Even if the drive has been formatted or repartitioned, the data may still be recoverable. So tell her not to write any large files to the drive if recovery is to be attempted later since we don't want to overwrite anything on the drive.
     
  6. BBCMember

    BBCMember Thread Starter

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    Great advice. Thanks.

    She actually just unplugged it and plugged it in again and now everything is fine. Any idea what happened? Is it on its way out? Was it a glitch? Might it not been plugged in to the computer all the way?
     
  7. Elvandil

    Elvandil

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    I wouldn't stop there. Whenever there is a sudden shutdown, even if caching is not enabled on the drive, there is a high probability that there was file system damage due to writes that were interrupted. Be sure to run chkdsk /f on that drive now to repair any damage that may have been done.

    losing access to externals seems to happen a lot if the drive is not partitioned by the OS before use. Formatting is not enough.
     
  8. BBCMember

    BBCMember Thread Starter

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    OK. Thanks.
     
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