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all emails go to junk mail folder in outlook 2007

Discussion in 'Business Applications' started by jingyugu, May 22, 2009.

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  1. jingyugu

    jingyugu Thread Starter

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    All emails, including Safe Senders' email. This problem occurred recently an d. The setting is "Low." I have Trend Micro internet security pro. It's been active before this outlook problem started and I did not change any of its settings.
    This problem was posted before but it was terminated without solution. Does anyone else out there have the same problem and can help? Thanks.
     
  2. EAFiedler

    EAFiedler Retired Moderator

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  3. josyern

    josyern

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    I have been having a similar problem, but even stranger. First, similarly, many emails go into junk and spam folders even after the senders have repeatedly been marked as safe. But, worse, entire chunks of old mail in my inbox AND my outbox will suddenly be moved to junk mail. Yesterday, this happened to over a thousand emails. I use IMAP for AOL and Outlook's system for Hotmail and the same problem occurs with both.

    I looked at EAFiedler's response, but confess that I don't know what to add in the email profile. As it stands now, the profile is "Outlook"

    Thanks
     
  4. EAFiedler

    EAFiedler Retired Moderator

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    Hi josyern

    The link I posted walks you through the steps of creating a second profile in Outlook.
    To start you want to create a new profile, give the new profile its own name, then continue from there.
     
  5. josyern

    josyern

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    I did follow the link, but I'm sorry, I don't know what it means to create a second profile. When it said add...I didn't know what a profile is, what the new profile is supposed to do, or how it connected to my various email addresses in Outlook (I use six email addresses through Outlook--three on aol, one hotmail, one gmail, one yahoo--but there was only the one profile called Outlook). Also, have you seen this kind of problem with junk mail before, or have any idea of what might be causing it? I have to say, Outlook is the one program that really stumps me when things go wrong.
     
  6. EAFiedler

    EAFiedler Retired Moderator

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    I have posted the steps from the article, exactly which step below is giving you difficulty?
     
  7. josyern

    josyern

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    Thanks for answering again. Your instructions are clear, but what I don't understand is the most basic principal:

    (a) WHAT is a profile? When I add a new profile am I adding a new email address? Or what is it exactly that I'm adding? A new way for the six email accounts I already have to function?....

    (b) Once I add a new profile, how will it help me figure out how to fix the problem of hundreds of emails suddenly migrating to junk mail...which by the way is just one of the problems I'm having with my Outlook, which was recently reinstalled after a reformatting of my hard-rive. Among these problems are the program crashing frequently, not being able to retrieve new emails, and sporadically taking a very, very long time to send short, simple emails.... none of them solved by the reinstallation.
     
  8. EAFiedler

    EAFiedler Retired Moderator

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    Profiles are like Windows User Accounts, they are containers.
    This too is from the article:
    No a profile is not an e-mail address.
    Profiles in Outlook can be corrupted, when you create the new profile, cancel out of any prompts to upgrade or import your previous profile's information.
    Setup one e-mail account in the new profile to test, no need to make a complete move, yet.



    Since you tagged onto someone else's thread, you have not mentioned the version of Outlook that you are using.
    Please post the version of Outlook that you are running.
     
  9. josyern

    josyern

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    Thanks again for your answer. I'll give it a try. I'm running Outlook 2007, as part of the Office Professional package.
     
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