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Beardie

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I need help, I have a HP, I guess it was built, but it's been working really well for me for months, but now, I can't open "All Programs", when I click on start, there is no "Run", I cannot open short cuts without having to click on one forever, then it will finally Open, If I go to control panel to uninstall a program, they will never appear, if I go from a utility uninstall, it requires admin permision, I am the administrater and only one who logs on, no one else does, I need help on how to repair this myself before I may have to take it for costly repair shop, also, cannot get internet either, nor will it show me if I'm connected anyway.
 

Macboatmaster

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Welcome to Tech Suppport Guy
I have an HP I guess it was built?

What does that mean please
Post the full model details of the computer please

Reboot key F8 on first post sreen boot into Safe Mode with Networking
Open My Computer
right click C drive
click properties
and tell me please the capacity of the hard drive and the free space
 

Beardie

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Okay Macboatmaster, I changed computers and now have your requested information, Capacity is 76.3 Gb, and Free space is 22Gb.
 

Beardie

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Okay Macboatmaster, I changed computers and now have your requested information, Capacity is 76.3 Gb, and Free space is 22Gb.
 

Macboatmaster

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Thanks for that, one of my concerns was the possible lack of free space -clearly no worries there.

Post the full model details of the computer please
See if you can from My Computer and right click the drive as you did for the last, on properties,
click tools,
then error checking,
then check now,
then make sure BOTH boxes are checked - file system and check for bad secotors
Then click start, agree to run on restart and do so
 

Beardie

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Okay, but I have already checked through "Tune-up Utilities 2007" and also through "Advanced System Care 5", I've used these before and they find any problems and correct them, "delete and re-install", as a matter of fact, I have already set it, again, to scan on next start, but I've already run about 6 times, finds nothing this time, but Okay, I will write this down and do this as you have suggested. Thanks for your assistance.
 

Macboatmaster

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"Tune-up Utilities 2007" and also through "Advanced System Care 5",
Well that was a mistake
Tune Up Utilities 2007 is more than likely either part of AVG or the separate download of TuneUp Utiltiies which is part of AVG
Either way you do not want that program on your computer
It will find errors on a new clean installation
It is IMHO a gimmick as is all programs that offer to clean the registry, defrag it and boost the performance of the computer

Here is what TuneUp utilities themselves say
Even on a freshly-installed Windows® 8 PC, our optimization suite detected more than 11 GB of worthless data (total of 20000 files) that collected over the course of just a few days.

When compared to the previous version, TuneUp Utilities 2013 found over 6 times more system-clogging files. In total, version 2012 found 1569 unnecessary files while TuneUp Utilities 2013 detected and deleted more than 11.000 – that’s an increase of more than 600%!
The difficulty is they are ONLY unnecessary and worthless in the opinion of Tune Up Utilities and their deletion frequently causes problems. Sometimes indeed of the nature you now have.

I would ask you this - 11000 unnecessary files - is it really realistic. Even if some of them are unnecesary
If they were doing such damage to the performance that they need to be deleted - one may suspect that the computer would hardly run at all.

and then we have this

TuneUp Shortcut Cleaner
On our 13” Core 2 Duo laptop TuneUp Utilities 2012 found only roundabout 52 unnecessary shortcuts and dead file entries. The enhanced TuneUp Shortcut Cleaner of TuneUp Utilities 2013, however, found 266 invalid shortcuts and orphaned file entries!
It can be most suitably described as garbage.
The WHOLE problem with these programs is that it is ONLY the program that decides it is an invalid shortcut.
If you simply tried to open the shortcut Windows is fantastically efficient in reporting that it cannot find the program to which the shortcut relates.
A far more reliable report than the decision of TuneUp Utilties


ADVANCED SYSTEM CARE
If it is the IOBit program this is what it says
Speeds up PC Performance and Internet AccessAdvanced SystemCare 6 tunes up Windows by unleashing built-in power of your system. It can dramatically improve both system and Internet performance by up to 300%.Detects More Hidden Problems of PC Security and PerformanceDetects and analyzes Windows security. Scans and removes spyware, adware and hijackers with our up-to-date database. New Web Surfing Protection creates a safer online environment by detecting risky websites and other e-threats that may harm your PC.One Click to Have Full Range of PC-Care ServiceBrand new user interface designed for easier and simpler use. The new one-click solution provides maximum convenience to conduct a comprehensive PC-care with just a click of a button.Real-time Optimization with ActiveBoost FunctionActiveBoost, technology that actively runs in the background, intelligently manages system resources in real time, constantly detects inactive resources and optimizes CPU and RAM usage.
The optimization of ram and cpu usage is -by some program such as this - absolute rubbish
Windows, providing the settings are correct for the paging file etc and the use of resources, manages the use of ram very well.
and the suggestion that it can improve performance by 300% - ask yourself this
HAVE YOU NOTICED THIS FANTASTIC INCREASE IN PERFORMANCE?

My advice is simple and straightforward.
Uninstall them and leave them uninstalled
 

flavallee

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Beardie:

Just to add to the comments in post #7, using apps such as IObit Advanced SystemCare and TuneUp Utilities can wreak havoc with a computer.

The Windows operating system gets damaged, some programs stop working, error/warning messages start appearing, and various other issues start occurring.

Considering how much damage may have already been done by using them, your best recourse may be to do a clean reinstall of Windows XP and get a fresh start with that HP.

What model name and model number is it?

If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

Do you have a recovery disc kit for it?

----------------------------------------------------------
 

Macboatmaster

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Indeed and as I asked you Beardie on my first reply
I have an HP I guess it was built?

What does that mean please
Post the full model details of the computer please
and repeated on my post 5
Thanks for that, one of my concerns was the possible lack of free space -clearly no worries there.


Quote:
Post the full model details of the computer please
 

Beardie

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Well, just back from trying to do as you have suggested, but, nothing works.
 

Macboatmaster

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I know it is stressful for you when the computer has a fault, but I have asked twice and my colleague flavallee has asked
WHAT is the full model details and version

AND

do you have the recovery disc

With respect you need to read the post from us and answer the questions. All we have for information is what you tell us and we cannot best advise you if yyou do not give us the information we are asking for

In addition to supplying the full model and version and telling us if you have the recovery disc OR what discs from HP you do have could you also please explain this
Well, just back from trying to do as you have suggested, but, nothing works.
a little further.

Do you mean the programs would not uninstall - did you manage to open Control Panel and add/remove programs
Were they listed there.
OR could you not open Control Panel
Did you try in Safe Mode on F8
Were you able to run the disk check from My Computer
OR would that not open.

We need MORE detail from you please in your reply
"Nothing works"

is not sufficient for us to gain some idea of how to best proceed
 

Macboatmaster

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Beardie
It is some 9 days now since we heard from you I just wondered if you made any progress
 
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