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Solved Allowed remote access on laptop to scammer, need help

Discussion in 'General Security' started by asianmonk1998, Jul 4, 2016.

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  1. asianmonk1998

    asianmonk1998 Thread Starter

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    I was downloading games from steam on this old laptop so that I could transfer it to my newly bought laptop arriving later next week (internet is slow). Laptop has an unlicensed Windows 7 Professional OS and no anti-virus software running and got an pop-up (couldn't close it) that I would lose all data if I didn't call the number 1800 231 285 for a fix. Called it, dude seemed really professional, claimed to be a Microsoft technician and stupidly allowed him remote access to my laptop. He didn't seem to do much on my screen and walked me through all the problems, convincing me he is actually legit. He asked me at the end for $350 AUD for the problems to be fixed, which I immediately declined since I realized I was in a scam and ended all communication with him, turned of the wifi and the laptop.

    My first question is, how much damage could they have, and will be able to, apply to my laptop since I allowed them remote access.

    My second question is, is there any way to deny remote access from this person as I still want to download a few games but I am afraid turning on the Wi-Fi will enable him access to my computer.

    Note: I gave him my name and phone number, but that was it. No financial information was given, so I'm pretty sure my bank account is safe.
     
  2. bassfisher6522

    bassfisher6522

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    First off...MS never/ever calls anyone!

    Since you gave them access; they could have done anything to your system, added some back doors, sleeper programs, keyloggers...any number of things the list is just endless.

    The only sure way to deal with this is a factory reinstall....which is a format and a OS install of the original OS using the hidden partition that houses the back OS and using the proprietary software that came with the laptop to install it.
     
  3. asianmonk1998

    asianmonk1998 Thread Starter

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    Thank you bassfisher for giving me examples of what they could do through remote access and for providing proper solution to the problem.

    Another question: Will running CCleaner and blocking remote access help in anyway? And if so, will its effect just be minimal or substantial?

    EDIT: Also, does turning off the wi-fi deny the scammer future access to my computer?
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    What exactly do you mean by unlicensed?
     
  5. asianmonk1998

    asianmonk1998 Thread Starter

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    The Operating System is not genuine. Sorry, I don't have enough Tech knowledge to elaborate the implications of this.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    That's what I assumed and I thank you for your honesty but we cannot assist with this issue as we don't support software piracy.

    The only thing we can recommend is that you purchase a retail version of the OS and do a fresh installation.
     
  7. asianmonk1998

    asianmonk1998 Thread Starter

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    I expected this to be the case. Thank you for your time.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You're welcome and since there's nothing more we can do I'm closing this thread.
     
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