Alps 5500 printer-file left in printer Que

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pottejo

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Apr 27, 2010
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I purchased a new Alps 5500 printer to print water slid decals and have tried every thing I can think of to resolve the problem of the print file being left in the printer que (USB printer cable)after the file has completed printing. I then tried a parallel cable but was unable to print anything. (the operating system is windows XP professional.)

Option 1: Parallel printer cable
If I use a parallel printer cable and install the print drivers before plugging in the printer and turning it on, a window opens up entitled “Print to file”. Inside the window the curses is flashing next to a line entitled “output file name”. I have tried giving the output file a name and clicking OK but the file never prints. I don't know what name the printer is looking for.
If I use a parallel printer cable and let windows find the new device and then install the printer drivers, I get a “Printer Error Message” that reads “ Change printer Port to MD_LPTx. I have tried changing the printer port with no success.
Option 2: USB printer cable
I have tried using a USB printer cable to print but after printing a few files the printer fails to remove the file from the printer Que. The only way I have found that I can remove the file is to remove the printer drivers and reinstall them again.
I tried going to the service .msc window without success. (start/run and typing I “service.msc” and then going to the print spooler. I then went to prosperities and recovery tab and changed all three drop-down boxes to “Restart the service”. After that I stopped and restarted the print spooler)
 
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