Alternate solution for “Printer driver unknown”

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murali krishna

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Joined
Jan 6, 2007
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With each release, AOL adopts different protocols to provide better applications and eliminate previous difficulties. If the update to the Safety and Security software affected the printer then the information below will ensure that your issue will be fixed.

A. DISABLE SPYWARE SHIELDING FROM AOL SAFETY AND SECURITY CENTER SPYWARE PROTECTION

To turn Spy ware shielding off:
1. Launch the AOL Safety and Security Center 2.1 software as you normally would.
2. On the left, click the SPYWARE PROTECTION tab.
3. On the right, click the SETTINGS tab.
4. Under SPYWARE PROTECTION SETTINGS, click the TURN ON SPYWARE SHIELDING box to remove a check mark in it.

B. STOP CA PEST PATROL'S REALTIME PROTECTION SERVICE
To proceed with the steps, you must have administrative access to your computer. If you do not, please contact your computer manufacturer or system administrator.

1. Click START, select CONTROL PANEL.
2. Click ADMINISTRATIVE TOOLS.
3. Select SERVICES.
4. Right click CA PEST PATROL REALTIME PROTECTION SERVICE and select PROPERTIES.
5. Change STARTUP TYPE to MANUAL.
6. Click OK.

When done with the steps, restart your computer.

After restarting, make sure that the file "ITMRTSVC.exe" is not running.

1. Right-click a blank area on the Windows TASK BAR, then click TASK MANAGER.
2. On the APPLICATIONS tab, choose "ITMRTSVC.exe". Then click the END TASK button. If you receive an End Program message, click the END NOW button.
3. Click the X in the upper right corner to close the TASK MANAGER window.

any issue let me know that...........

Regards
MURALI KRISHNA:confused:
 
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