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Always no net until I enter modem access code Help me plz

Discussion in 'Web & Email' started by Zayta, Feb 23, 2013.

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  1. Zayta

    Zayta Thread Starter

    Jul 12, 2007
    I need help please everytime i turn on my computer to use each day it acts as if i have no net.
    I check connection thru the att motorola screen that comes up and only after i reenter modem access code
    does my net restore itself to where i can use it. I have been gone from home and my family tells me at times
    they still were unable to access the net after doing this, please any help i really need to fix this problem.
    I did replace the modem hoping this would help so iam using a Motorola model 3360 on ATT DSL line.

    Thank you for any help
  2. drmacpccom


    Feb 22, 2013
    Yes, sometimes the modem does require this. There should be a setting in the att software that allows you to auto login. If you connect the modem to a router, this should no longer be an issue as the modem does need to authenticate you. This is why att switched out to the 2wire router/modem they now supply. You might want to see if they will send you one for free. I hope this information helps.
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