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Amazon Assistant Removal - how to

Discussion in 'Virus & Other Malware Removal' started by etaf, Jan 2, 2018.

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  1. etaf

    etaf Moderator Thread Starter

    Joined:
    Oct 2, 2003
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    64,749
    First Name:
    Wayne
    resolved - she took a shop to remove as they think its a virus

    i original posted in security - as i dont have the machine
    but will probably connect tomorrow

    however, as i only really want advice from the experts here - i moved to the virus forum

    I have just been helping a friend remotely on a laptop - windows 10 remove amazon assistant
    which keeps popping up on the screen

    usually adwarecleaner followed by malwarebytes gets rid of these

    Adwarecleaner - listed it as an optional PUP and i made sure it was checked - also checked other amazon items WOW - etc
    and removed and rebooted

    Still came up

    ran adwarecleaner again
    this time it had removed other items - except amazon button1 (which is amazon assistant)
    so removed it again and rebooted

    still came up

    ran malwarebytes

    listed as a threat - quarantined
    rebooted

    still there

    how do we get of this think
    ALL google searches appear to indicate that Malwarebytes & Adwarecleaner - should remove
     
    Last edited: Jan 3, 2018
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