In Progress Amazon locked scam question


Thread Starter
Sep 29, 2020
Amazon Locked scam question

I recently accidentally clicked on a Amazon scam email that claimed that I was locked out of my account. Upon later inspection I realized that the message claimed to need my account info, and credit card info; but at the time i had been too hasty. however the link took me to a “page could not be found” page. needless to say i did not input my info.

I have norton installed on my system which did not notify me of any downloads as this happened.

I promptly changed all my passwords associated with that email, even my amazon account.

since then I have run rigorous anti virus scans, and I even sent in my PC to be scanned by professionals, none of which found any sign of malware of any kind.

Furthermore, I scanned the scam link URL on the norton and Google URL scanner, all of which said it was safe.

However I am still suspicious that I might have something like a rootkit that is somehow remaining undetected.

my main question is, could i have gotten malware, having not even able to visit the site I was linked to? (i was brought to a “page could not be found” sign)

second question is whether Norton would have notified me if malware was being installed by saying something like “this is not safe to download” or if the malware could have bypassed that.

Also is it possible any malware or rootkit could have survived this amount of scanning?

I appreciate the help. sorry for the long message.


Malware Trainee
Sep 4, 2019
Hi and welcome to the Tech Support Guy. :)

I am DR M and I will be assisting you with your computer's issues. I am still in training and my fixes have to be approved by my instructor, so there may be a slight delay in my replies. Look at it as a good thing though, since you will have two people looking at your problem.

Please, adhere to the guidelines below, and then carefully follow, with the same order, all the instructions after:

1. Always ask before act! Do not continue if you are not sure, or if something unexpected happens!

2. Do not run any tools unless instructed to do so. Also, do not uninstall or install any software during the procedure, unless I ask you to do so.

3. Please, copy all the content of the required logs and paste it inside your post. Do not attach any log or other file, unless directed otherwise.

4. Logs from malware diagnostic or removal programs can take some time to get analyzed. Also, have in mind that all the experts here are volunteers and may not be available to assist when you post. Please, be patient, while I analyze your logs. I will be with you, as far as I can.


Let's start work.

Download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT

If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a false-positive detection.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
  • Press Scan button and wait for a while.
  • The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
  • Please copy and paste the content of these two logs in your next reply (or attach/upload).


Malware Trainee
Sep 4, 2019
I'm leaving this thread due to lack of feedback. If you still need assistance, you can post here again, or, if the thread is closed, send me a personal message (hover the mouse on my profile avatar and press Start a conversation) with a link to the topic.

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