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Amazon Prime Videos Skip Alot In Mozilla Firefox

Discussion in 'Web & Email' started by Holly3278, Aug 11, 2018.

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  1. Holly3278

    Holly3278 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    1,399
    Hey everyone. I have Amazon Prime and my little boy often watches cartoons on it. I prefer to use Mozilla Firefox as my default browser but I also have Google Chrome installed. Anyway, the Amazon Prime videos skip a lot on Mozilla Firefox and I am not sure why. I looked it up on Google but there are a ton of different solutions and I have no idea which one would work best for my situation. Could you all please help me to fix this problem? The Amazon Prime videos work fine with Google Chrome but I want them to work well in Mozilla Firefox as well.

    Here is my system information:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) II X2 215 Processor, AMD64 Family 16 Model 6 Stepping 2
    Processor Count: 2
    RAM: 4863 Mb
    Graphics Card: NVIDIA GeForce 9100, 256 Mb
    Hard Drives: C: 584 GB (517 GB Free); D: 10 GB (1 GB Free);
    Motherboard: PEGATRON CORPORATION, VIOLET6
    Antivirus: Avast Antivirus, Enabled and Updated

    Here is information about my Mozilla Firefox installation:

    Application Basics
    Name Firefox
    Version 61.0.2
    Build ID 20180807170231
    Update History
    Update Channel
    release
    User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
    OS Windows_NT 6.1
    Profile Folder C:\Users\Ave Maria\AppData\Roaming\Mozilla\Firefox\Profiles\ssne3xwf.default
    Enabled Plugins about:plugins
    Build Configuration about:buildconfig
    Memory Use about:memory
    Performance about:performance
    Registered Service Workers about:serviceworkers
    Multiprocess Windows 1/1 (Enabled by default)
    Web Content Processes 3/4
    Enterprise Policies Inactive
    Google Key Found
    Mozilla Location Service Key Found
    Safe Mode false
    Profiles about:profiles
    Crash Reports for the Last 3 Days

    Report ID
    Submitted
    All Crash Reports

    This application has not been configured to display crash reports.

    Firefox Features

    Name
    Version ID
    Activity Stream 2018.06.29.1026-fa231556 [email protected]
    Application Update Service Helper 2.0 [email protected]
    Firefox Screenshots 32.1.0 [email protected]
    Form Autofill 1.0 [email protected]
    Photon onboarding 1.0 [email protected]
    Pocket 1.0.5 [email protected]
    Web Compat 2.0 [email protected]
    WebCompat Reporter 1.0.0 [email protected]
    Extensions

    Name
    Version Enabled ID
    AddToAny: Share Anywhere 3.2.4 true {35d49e56-0142-4a7b-82a8-6ace7d28ff92}
    Ghostery – Privacy Ad Blocker 8.2.3 true [email protected]
    Grammarly for Firefox 8.829.1781 true [email protected]
    LastPass: Free Password Manager 4.16.2.1 true [email protected]
    NoScript 10.1.8.16 true {73a6fe31-595d-460b-a920-fcc0f8843232}
    uBlock Origin 1.16.14 true [email protected]
    Security Software

    Type
    Name
    Antivirus

    Antispyware
    Firewall
    Graphics
    Features
    Compositing
    Basic
    Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
    WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
    WebGL 1 Driver Renderer Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
    WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3)
    WebGL 1 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
    WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
    WebGL 2 Driver WSI Info -
    WebGL 2 Driver Renderer WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_NV_W7_15
    WebGL 2 Driver Version -
    WebGL 2 Driver Extensions -
    WebGL 2 Extensions -
    Direct2D Blocked for your graphics driver version. Try updating your graphics driver to version nVidia driver > 187.45 or newer.
    Off Main Thread Painting Enabled true
    Off Main Thread Painting Worker Count 1
    DirectWrite true (6.2.9200.22164)
    GPU #1
    Active
    Yes
    Description NVIDIA GeForce 9100
    Vendor ID 0x10de
    Device ID 0x0847
    Driver Version 8.15.11.8640
    Driver Date 7-18-2009
    Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
    Subsys ID 2a9e103c
    RAM 256
    GPU #2
    Diagnostics
    AzureCanvasAccelerated
    0
    AzureCanvasBackend skia
    AzureContentBackend skia
    AzureFallbackCanvasBackend cairo
    Decision Log
    D3D11_COMPOSITING

    Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_NV_W7_15
    DIRECT2D
    unavailable by default: Direct2D requires Direct3D 11 compositing
    D3D11_HW_ANGLE
    unavailable by default: D3D11 compositing is disabled
    disabled by env: D3D11 compositing is disabled
    GPU_PROCESS
    Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_NV_W7_15
    WEBRENDER
    opt-in by default: WebRender is an opt-in feature
    unavailable by runtime: ANGLE is disabled
    Crash Guard Disabled Features
    Workarounds
    Failure Log

    Media
    Audio Backend wasapi
    Max Channels 2
    Preferred Sample Rate 48000
    Output Devices
    Name
    Group Vendor State Preferred Format Channels Rate Latency
    Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
    Realtek Digital Output (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
    Headphones (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
    Input Devices
    Name
    Group Vendor State Preferred Format Channels Rate Latency
    Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Side (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
    Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
    Front (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Microphone (HD Webcam C270) USB\VID_046D&PID_0825&MI_02\6&36c63935&0&0002
    Enabled All default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 144 - 480
    Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Subwoofer (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Rear (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Center (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A9E&REV_1002\4&c0e08bc&0&0001
    Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
    Important Modified Preferences

    Name
    Value
    browser.cache.disk.capacity 358400
    browser.cache.disk.filesystem_reported 1
    browser.cache.disk.smart_size.first_run false
    browser.download.useDownloadDir false
    browser.places.smartBookmarksVersion 8
    browser.sessionstore.upgradeBackup.latestBuildID 20180807170231
    browser.startup.homepage https://thehungersite.greatergood.com/clickToGive/ths/home|http://newadvent.org/
    browser.startup.homepage_override.buildID 20180807170231
    browser.startup.homepage_override.mstone 61.0.2
    browser.tabs.loadInBackground false
    browser.tabs.warnOnClose false
    browser.urlbar.placeholderName Google
    browser.urlbar.suggest.bookmark false
    browser.urlbar.suggest.history false
    browser.urlbar.suggest.openpage false
    browser.urlbar.timesBeforeHidingSuggestionsHint 0
    dom.forms.autocomplete.formautofill true
    dom.push.userAgentID f9eb41b5206847bf9cc82dc678897195
    extensions.lastAppVersion 61.0.2
    gfx.crash-guard.d3d11layers.appVersion 61.0.2
    gfx.crash-guard.d3d11layers.deviceID 0x0847
    gfx.crash-guard.d3d11layers.driverVersion 8.15.11.8640
    gfx.crash-guard.d3d11layers.feature-d2d false
    gfx.crash-guard.d3d11layers.feature-d3d11 false
    gfx.crash-guard.status.d3d11layers 2
    layers.mlgpu.sanity-test-failed false
    media.gmp-gmpopenh264.abi x86_64-msvc-x64
    media.gmp-gmpopenh264.lastUpdate 1533755715
    media.gmp-gmpopenh264.version 1.7.1
    media.gmp-manager.buildID 20180807170231
    media.gmp-manager.lastCheck 1533942510
    media.gmp-widevinecdm.abi x86_64-msvc-x64
    media.gmp-widevinecdm.lastUpdate 1533755716
    media.gmp-widevinecdm.version 1.4.8.1008
    media.gmp.storage.version.observed 1
    media.hardware-video-decoding.failed false
    network.cookie.prefsMigrated true
    network.dns.disablePrefetch true
    network.http.speculative-parallel-limit 0
    network.predictor.cleaned-up true
    network.predictor.enabled false
    network.prefetch-next false
    places.database.lastMaintenance 1533844651
    places.history.expiration.transient_current_max_pages 107154
    plugin.disable_full_page_plugin_for_types application/pdf
    privacy.donottrackheader.enabled true
    privacy.sanitize.pending [{"id":"newtab-container","itemsToClear":[],"options":{}}]
    privacy.trackingprotection.enabled true
    privacy.trackingprotection.introCount 20
    security.sandbox.content.tempDirSuffix {4819bf53-c99e-4283-8268-1815f5b78b8d}
    services.sync.declinedEngines bookmarks
    services.sync.engine.addresses.available true
    services.sync.engine.bookmarks false
    services.sync.engine.prefs.modified false
    services.sync.lastPing 1533941585
    services.sync.lastSync Sat Aug 11 2018 09:43:37 GMT-0400 (Eastern Daylight Time)
    storage.vacuum.last.index 1
    storage.vacuum.last.places.sqlite 1533844650
    user.js Preferences
    Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

    Important Locked Preferences

    Name
    Value
    Places Database
    Integrity
    JavaScript
    Incremental GC true
    Accessibility
    Activated false
    Prevent Accessibility 0
    Accessible Handler Used true
    Accessibility Instantiator
    Library Versions

    Expected minimum version Version in use
    NSPR 4.19 4.19
    NSS 3.37.3 3.37.3
    NSSSMIME 3.37.3 3.37.3
    NSSSSL 3.37.3 3.37.3
    NSSUTIL 3.37.3 3.37.3
    Sandbox
    Content Process Sandbox Level 5
    Effective Content Process Sandbox Level 5
    Internationalization & Localization
    Application Settings
    Requested Locales
    ["en-US"]
    Available Locales ["en-US"]
    App Locales ["en-US"]
    Regional Preferences ["en-US"]
    Default Locale "en-US"
    Operating System
    System Locales
    ["en-US"]
    Regional Preferences ["en-US"]
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    Have you checked to see if it is an Extension (Tools - Add-ons - Extensions)? You could disable one at a time; or disable all and if that solves the issue then re-enable one at a time until you find the culprit. Of course, it could be a combination of two or more.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    It is almost certain that you will need to disable ghostery, ublock & probably noscript to make amazon videos or indeed any video service work properly on Firefox.

    Amazon videos especially rely on tracking and they do have checks to make sure that only authorised users are watching them ( those that actually pay for the service)
     
  4. Holly3278

    Holly3278 Thread Starter

    Joined:
    Jan 28, 2003
    Messages:
    1,399
    I use Ublock in Google Chrome and it doesn't interfere with Amazon Prime videos in Chrome though so why would it interfere in Mozilla Firefox? As for Ghostery, I will try disabling it and see if that helps. I will also try with NoScript although I already had it allow all Scripts on Firefox in Amazon.com.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,815
    First Name:
    Frank
    Clipboard.jpg

    You appear to have a several years old HP/Compaq desktop with a weak AMD processor and NVIDIA graphic card.
    Upgrading to a better graphic card and reducing the number of apps that run in the background should help with speed and performance.

    I'm strictly an Internet Explorer user and rarely use Mozilla Firefox.
    I don't use Amazon Prime or Google Chrome, so I can't comment on any issues with them.

    ----------------------------------------------------------------
     
    Last edited: Aug 12, 2018
  6. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    It is a suggestion to try.
    Just because an extension, addon or other tool works perfectly in one browser does not mean it will work correctly or without problems in another browser. All extensions / Add-ons etc will work differently or have slightly different functionality in different browsers.

    When watching online videos from any legitimate or legal source, you will always find differences between display on different browsers. IN UK I use BBC Iplayer & the similar offerings from the commercial channels. I have to switch between browsers frequently to stop buffering or bad display. Firefox is the worse one for me and IE works better most times. Chrome can be good.
     
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