1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

An Annoying Trojan

Discussion in 'Virus & Other Malware Removal' started by Baby Cindi, Sep 27, 2008.

Thread Status:
Not open for further replies.
  1. Baby Cindi

    Baby Cindi Thread Starter

    Mar 24, 2001
    About 2 days ago, I started getting AVG pop-ups saying that it detects a trojan virus. In fact, here's the exact text:

    Threat Detected!
    While opening file C:/WINDOWS/csrss.exe
    Trojan Horse Generic11.EXV

    I have tried to Heal and Move To Vault, but this prompt keeps popping up every 5-10 minutes. No matter what I do, I'm unable to get rid of it.

    I tried dumping my temporary internet files, I've tried running the full AVG virus scan and I've run spyware removal programs. On two different occasions, it worked, but several hours later, it started coming back again. So, I then did a system restore, but the trojan horse still keeps plaguing me.

    Any help would be appreciated.

  2. sjpritch25


    Sep 8, 2005
    Welcome to TSG :)

    Please click Here to download HijackThis to your desktop.

    Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install.

    It will be installed by default here: C:\Program Files\Trend Micro\HijackThis

    A shortcut to the application will also be placed on your Desktop.

    The program will open automatically after installation.

    You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.

    Close all other windows except HijackThis.

    Click on "Do a system scan and save logfile" When the log pops up in Notepad, copy and paste that file back here.

    Do NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/753760

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice