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Solved an unwanted software can't be uninstalled

Discussion in 'Virus & Other Malware Removal' started by ALEX331, Aug 6, 2018.

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  1. ALEX331

    ALEX331 Thread Starter

    Joined:
    Aug 6, 2018
    Messages:
    2
    hi, My name is Alex
    I have an "antivirus" that got downloaded by itself
    you probably know it's name, it is: AVG free Antivirus
    And this "Antivirus" just does not open when I try to
    when i try to uninstall it it says i need administrator permission and It's process is always on if I try to stop AVG's processes in task manager it says access denied
    I also tried to delete the installation file in program files it says I need administrator Permission
    an I do have administrator permission
    Also I downloaded AVG's AVG remover and AVG clear it doesn't work
    AVG remover said it did not find any active avg product within your system
    So I think this is a Malware with a fake digtal license or something like that
    don't know maybe I am saying nonsense
    I have Kaspersky total security whitch is an antivirus that i paid for and it didn't recognize AVG as a virus
    i found in the installation folder a "setup folder" that is compressed with it's contents tried to uncompress it cut it said as always "access denied" i don't know if this last info is useful but anyways...
    hope someone responds i think that i need remote technical support.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8151 Mb
    Graphics Card: AMD Radeon HD 7500/7600 Series, 1024 Mb
    Hard Drives: C: 280 GB (88 GB Free);
    Motherboard: Type2 - Board Vendor Name1, Type2 - Board Product Name1
    Antivirus: Kaspersky Total Security, Enabled and Updated
     
  2. ALEX331

    ALEX331 Thread Starter

    Joined:
    Aug 6, 2018
    Messages:
    2
    hi i don't need help anymore i solved my problem with Microsoft's tech support
    anyway, tanks for volunteering on helping others for free :)
    if any of you want the solution here it is:
    it's just impossible to uninstall it
    you have to put your files i a hard disk and reset your pc
    hope you all have a great day :))
     
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