Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 8050 Mb
Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
Hard Drives: C: 930 GB (856 GB Free);
Motherboard: ASUSTeK COMPUTER INC., V230IC-DDR4
Antivirus: Windows Defender, Disabled
Hi,
My husband and I have two computers. His is an older computer; mine is a little over a year old. We both use an Edge browser. His computer is the main computer and I have a router connection. We recently dropped TV/cable service for an internet provider and free TV instead. But things were working until 5 days ago.
I have a subscription to Ancestry.com. I use Edge to create and maintain numerous trees only from my computer.
I haven't had any problems until five days ago, when Ancestry (without notice) upgraded their services (DNA section).
Now, I cannot edit or create trees. There is a "spinning wheel" (like a page trying to download). It's present no matter what I click on in DNA and trees sections (my machine).
When I click on an individual's information to edit, the usual white editing screen comes up; I can put the info in, but when I hit "enter" the page is frozen. There is also a dark-grey background behind the white editing page that never showed before. Also, a series of numbers, such as 3, 24, 8 99, etc. randomly posted at the top of the left-hand side of the screen. The only way to exit is to click out of Ancestry.
I discovered that my husband's computer (using Edge) is fully functional on Ancestry. I can edit, create trees, etc. The numbers at the upper left-hand side are not present.
When I spoke with several Ancestry support reps, they claimed they didn't see the series of number (upper left) and were able to edit. After one rep did an edit, the page seemed to "flash" and then the changes showed up on my end.
After this, they decided that the problem is my computer.
I have tried Chrome, Edge and IE browsers. I was able just once to make an edit in Edge and two edits in IE today (my machine) but able to do so now.
Ancestry had another feature that I signed up for that came through (five days ago) but was in a "loop" after that when I would go back and click on it - the page would just refresh and not bring up the pertinent material as it had before. That finally straightened out.
Thanks for any insights.
Connie
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 8050 Mb
Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
Hard Drives: C: 930 GB (856 GB Free);
Motherboard: ASUSTeK COMPUTER INC., V230IC-DDR4
Antivirus: Windows Defender, Disabled
Hi,
My husband and I have two computers. His is an older computer; mine is a little over a year old. We both use an Edge browser. His computer is the main computer and I have a router connection. We recently dropped TV/cable service for an internet provider and free TV instead. But things were working until 5 days ago.
I have a subscription to Ancestry.com. I use Edge to create and maintain numerous trees only from my computer.
I haven't had any problems until five days ago, when Ancestry (without notice) upgraded their services (DNA section).
Now, I cannot edit or create trees. There is a "spinning wheel" (like a page trying to download). It's present no matter what I click on in DNA and trees sections (my machine).
When I click on an individual's information to edit, the usual white editing screen comes up; I can put the info in, but when I hit "enter" the page is frozen. There is also a dark-grey background behind the white editing page that never showed before. Also, a series of numbers, such as 3, 24, 8 99, etc. randomly posted at the top of the left-hand side of the screen. The only way to exit is to click out of Ancestry.
I discovered that my husband's computer (using Edge) is fully functional on Ancestry. I can edit, create trees, etc. The numbers at the upper left-hand side are not present.
When I spoke with several Ancestry support reps, they claimed they didn't see the series of number (upper left) and were able to edit. After one rep did an edit, the page seemed to "flash" and then the changes showed up on my end.
After this, they decided that the problem is my computer.
I have tried Chrome, Edge and IE browsers. I was able just once to make an edit in Edge and two edits in IE today (my machine) but able to do so now.
Ancestry had another feature that I signed up for that came through (five days ago) but was in a "loop" after that when I would go back and click on it - the page would just refresh and not bring up the pertinent material as it had before. That finally straightened out.
Thanks for any insights.
Connie