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Ancient MS Money program corrupted password, can't access files

Discussion in 'Business Applications' started by SecretAgentW, Aug 7, 2003.

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  1. SecretAgentW

    SecretAgentW Thread Starter

    Joined:
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    Hello.

    I have a friend (no, really :p) who for the past 4 years has kept all her banking on MS Money 99. She's a bit dingy in that she figured, why upgrade if this one is still working. But it stopped working (printing checks, actually) a week ago.

    So, she goes out and buys MS Money 2003 not knowing that it wouldn't update such an out of date program. After installing it and the program not recognizing or opening any of her records, she calls tech support. They tell her it will only reach far as back as MS MOney 2000 because there was a big change in the program 99-00.

    They suggest that she get a copy of MS Money 2000, update the files, then install 2003 again and update again.

    Well, she finds an old MS Money 2000 on ebay and tries this. Now, the problem she has now is sometime during the process of installing, trying to use, then unistalling 2003 it corrupted her 99 password. She can no longer access any of her records, it won't recognize her password!

    She is running Windows 98 SE, is there any hope for her? She's a tad upset (an her bills are getting overdue).
     
  2. Couriant

    Couriant Trusted Advisor

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    First Name:
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    has she contacted support again to see what they suggest?

    The password should not have been corrupted in anyway, but then MS did state that there was a big change....
     
  3. SecretAgentW

    SecretAgentW Thread Starter

    Joined:
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    Messages:
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    Yes, tech support's cop out was "Oh, we can't help you get around/fix/retrieve a password because of legal reasons."

    She's beside herself, 4 years gone even though she faithfully backed up all her information.

    There has got to be a way!
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
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    First Name:
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    Q121220

    I'm afraid MS is right... That link above confirms it (because of legal reasons, MS doesn't want the liability for someone else's data)

    They mention 3rd party software... try www.zdnet.com or www.tucows.com to search for the so called 3rd party software. They have 1000s of shareware programs.
     
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