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debbieA

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Jun 28, 2005
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MY toshiba satelite laptop keeps rebooting over and over . i am running windows XP Home edition. it flashes a blue screen. i dont seem to be able to go to safe mode. i am able to disable restart after boot failure or smthing like that which allows me to see the boot error. it tells me that the system is shut down.

I really need help
 
Joined
Dec 9, 2000
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Post the part of the STOP message that includes information such as this:

Stop 0x0000001e (c000009a 80123f36 02000000 00000246) Unhandled Kernel exception c000009a from 8123f26 Address 80123f36 has base at 80100000 - ntoskrnl.exe
Be sure to include the driver, if mentioned.

And what happens when you try to reboot in Safe Mode, does it just hang, or does it reboot?

Since you were able to uncheck "restart automatically" I assume you are able to get into Windows at times.

And if you were/are able to get into Windows, have you tried a System Restore to a date prior to the problem? Start > Run: msconfig > Launch System Restore
 

debbieA

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Joined
Jun 28, 2005
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thanks but i cant seem to log on to any part of the windows asides what i said before. cant do system restore. i can open setup thts the best i can do
 
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Well, frankly you are probably looking at a reinstall or recovery option per your computer model's manual. Did you try "last known good configuration"?

In "setup" you can try reloading the defaults, or "reset configuration data (escd)" ,if that is present, but I wouldn't hold out much hope for that.

Still, if you are getting a Stop error, the information you want to post is there. Unfortunately the prospect of a simple fix is slim to none.

What kind of recovery media do you have? XP CD, Vendor's recovery/quick restore, partition based recovery, etc...

What does Toshiba provide you with?
 
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