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Annoying Surveys

Discussion in 'Virus & Other Malware Removal' started by Nick Toeman, Dec 29, 2012.

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  1. Nick Toeman

    Nick Toeman Thread Starter

    Joined:
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    For some time I've been pestered by “visitor surveys”. Usually this happens when I click a link – an extra browser tab sometimes opens with the pesky survey, which also attempts to mimic the website I'm visiting. For example, when I was about to post a new thread here I clicked the Special Instructions link and an extra tab opened containing "Customer Survey" (image attached).
    Sometimes the surveys look a bit different, for example: "Visitor Survey" (image attached).
    I have cleaned up with Avast and Malwarebytes but to no effect.
    I tried running HijackThis but understand it's not compatible with Win7, 64-bit. Nevertheless I attach images of what happened in case they're of use.
    Any help in getting rid of these survey requests would be appreciated.
    Nick

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  2. Nick Toeman

    Nick Toeman Thread Starter

    Joined:
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    Any thoughts about this would be appreciated. Thanks.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    follow advice here and post the logs those programs make
     
  4. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    First Name:
    Derek
    and after posting those logs, in case they show me anything else please do this

    Please download AdwCleaner to your desktop.
    • Double click the adwcleaner.exe to run the tool.
    • Click Search.
    • When the scan finished, a notepad window will be opened.
    • Please post the contents here in your topic.
    • The logfile will also be saved in C:\AdwCleaner[R1].txt.

    then immediately
    Please run AdwCleaner again, This time press delete, It will clear the problems & then offer to reboot, please let it reboot & then post the log it makes.
    The logfile will also be saved in C:\AdwCleaner[S1].txt


    it is almost certainly Yontoo layers which is responsible for your problem
     
  5. Nick Toeman

    Nick Toeman Thread Starter

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    Thanks for that, I'll do what you advise.
    Interestingly I managed to remove Yontoo with Windows add/remove. I tried to do this a few months ago but couldn't get rid of Yontoo then. I've been away for a month and haven't seen the surveys in the few days since I returned so possibly that's fixed it but I'll carry out your instructions anyway.
     
  6. Nick Toeman

    Nick Toeman Thread Starter

    Joined:
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    Messages:
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    Thanks DVK01. Since finding I could now remove Yontoo (and did so) the problem has gone. Thanks for identifying that.
    I may try adwcleaner anyway, sounds like a useful program.
     
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