Annoying Surveys

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Nick Toeman

Thread Starter
Joined
Jul 10, 2003
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164
For some time I've been pestered by “visitor surveys”. Usually this happens when I click a link – an extra browser tab sometimes opens with the pesky survey, which also attempts to mimic the website I'm visiting. For example, when I was about to post a new thread here I clicked the Special Instructions link and an extra tab opened containing "Customer Survey" (image attached).
Sometimes the surveys look a bit different, for example: "Visitor Survey" (image attached).
I have cleaned up with Avast and Malwarebytes but to no effect.
I tried running HijackThis but understand it's not compatible with Win7, 64-bit. Nevertheless I attach images of what happened in case they're of use.
Any help in getting rid of these survey requests would be appreciated.
Nick

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3964 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 1758 Mb
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Motherboard: Intel Corporation, DG45ID
Antivirus: avast! Antivirus, Updated and Enabled
 

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dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
follow advice here and post the logs those programs make
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
and after posting those logs, in case they show me anything else please do this

Please download AdwCleaner to your desktop.
  • Double click the adwcleaner.exe to run the tool.
  • Click Search.
  • When the scan finished, a notepad window will be opened.
  • Please post the contents here in your topic.
  • The logfile will also be saved in C:\AdwCleaner[R1].txt.

then immediately
Please run AdwCleaner again, This time press delete, It will clear the problems & then offer to reboot, please let it reboot & then post the log it makes.
The logfile will also be saved in C:\AdwCleaner[S1].txt


it is almost certainly Yontoo layers which is responsible for your problem
 

Nick Toeman

Thread Starter
Joined
Jul 10, 2003
Messages
164
Thanks for that, I'll do what you advise.
Interestingly I managed to remove Yontoo with Windows add/remove. I tried to do this a few months ago but couldn't get rid of Yontoo then. I've been away for a month and haven't seen the surveys in the few days since I returned so possibly that's fixed it but I'll carry out your instructions anyway.
 

Nick Toeman

Thread Starter
Joined
Jul 10, 2003
Messages
164
Thanks DVK01. Since finding I could now remove Yontoo (and did so) the problem has gone. Thanks for identifying that.
I may try adwcleaner anyway, sounds like a useful program.
 
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