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Another case of IE not running

Discussion in 'Virus & Other Malware Removal' started by cmdangelo83, Sep 26, 2008.

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  1. cmdangelo83

    cmdangelo83 Thread Starter

    Joined:
    Sep 19, 2008
    Messages:
    2
    Hi Folks - I am new to this so bear with me. I have a decent amount of computer experience and, until now, I have been able to fumble through and solve my problems with google searches and reading forums. Not this time..

    Same old story - I click on IE and it wont start although iexplorer.exe appears in the process list.

    I read some of the postings and I tried starting in safe mode, starting without add-ons - all the usual stuff. I loaded IE7 still nothing. I have run Macafee, Spybot, Malaware and found some things but still no go.

    I read your instructions and downloaded Hijackthis.

    Here is the log.
    Help is greatly appreciated.

    Chris D

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:29:53 PM, on 9/26/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Microsoft ActiveSync\WCESCOMM.EXE
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
    C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
    R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearchservice.com/ie6.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
    O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
    O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AntiSpyCheck 2.1.0] "C:\Program Files\AntiSpyCheck\AntiSpyCheck.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
    O4 - HKLM\..\Run: [lphc9twj0e99t] C:\WINDOWS\system32\lphc9twj0e99t.exe
    O4 - HKLM\..\Run: [inrhcctwj0e99t] C:\Documents and Settings\Dad\Local Settings\Temp\.tt13AE.tmp.exe /CR=D41D8CD98F00B204E9800998ECF8427E
    O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Microsoft ActiveSync\WCESCOMM.EXE"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
    O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
    O4 - HKCU\..\Run: [AntiSpyCheck] C:\Program Files\AntiSpyCheck\AntiSpyCheck.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart17.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\MICROS~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Microsoft ActiveSync\INETREPL.DLL
    O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
    O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} - https://nmcremote.nmcco.com/dana-cached/setup/NeoterisSetup.cab
    O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com.../en/x86/MuCatalogWebControl.cab?1192398425906
    O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} -
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O16 - DPF: {FB298ECE-4D17-414A-A5E8-FABC938796B2} - http://www.kohlerplus.com/_bin/AWSDrawingViewer.cab
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O22 - SharedTaskScheduler: chaplin - {257f6f44-2c64-46bb-acb4-55f9b9e0ae08} - C:\WINDOWS\system32\psqnuvo.dll (file missing)
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

    --
    End of file - 12262 bytes
     
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