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antispyware soft- Got Me good

Discussion in 'Virus & Other Malware Removal' started by wdemauro, May 5, 2010.

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  1. wdemauro

    wdemauro Thread Starter

    Joined:
    May 5, 2010
    Messages:
    3
    antispyware soft I picked up of all places looking for an episode list of "The Office"

    So far it has replaced my browser, will not allow me to run my system in safe mode- tried to usb a copy of hijack this, blocks it from installing, stops windows restore. Can't open windows mail, now I'm working off of a second system.

    Any help appreciated
     
  2. wdemauro

    wdemauro Thread Starter

    Joined:
    May 5, 2010
    Messages:
    3
    antvirus soft, won't let me open regedit, this virus is mean!
    Also blocking anything from my usb drive- latest attempt was "combofix" "HJT" "spyware doctor"
     
  3. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.



    Step 1

    Please download exeHelper to your desktop.
    Double-click on exeHelper.com to run the fix.
    A black window should pop up, press any key to close once the fix is completed.
    Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).



    Step 2

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 3

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.



    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much make the space cleaner.
     
  4. wdemauro

    wdemauro Thread Starter

    Joined:
    May 5, 2010
    Messages:
    3
    Thanks so much for the reply, overnight I damaged the operating system just enough to let me reinstall Windows 7. However I know the system is still infected. I have been running side by side programs (anti virus) and just got an error in pctsGui,exe. I do have access to the windows.old folder (for now) and need to know what to send to you. Sorry to say internet connection on that system is not able to send email- well maybe it's for the best.

    Just now SUPERAnti Spyware found two Trojans:

    Trojan.Agent/Gen-Mondike-STS
    Trojan.Agent/Gen-Gen-ModuleR[N]

    In windows.old000 folder.

    I will be downloading the files you suggested, and running them.
     
  5. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Trojan.Agent/Gen-Mondike-STS
    Trojan.Agent/Gen-Gen-ModuleR[N]


    When something has "Gen" in it, it stands for Generic. This usually means that whatever it found "looks like" an infection but the program is not positive about it. Could you figure out what files were detected as being infected? That's the important part.



    That error message has to do with Spyware Doctor. See HERE. Try uninstalling it, restarting the computer and reinstalling the program to see if that solves the problem.



    Also, you'll only want one antivirus running on a system at a time. Having more than one program performing the same function will cause conflicts, false positives and other general errors. What is your current setup like?
     
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