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Antispyware Soft Removal Help (Hijacked)

Discussion in 'Virus & Other Malware Removal' started by Acronymic, May 6, 2010.

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  1. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    I turned on my computer today, and was welcomed with masses of Antispyware Soft advertisements, with no way to get rid of them. I basically spent 3-4 hours trying to figure out what kind of crazy virus this was, while it continued to bombard me every couple of minutes, and prevented me from opening programs, and even operating Opera (until I edited the settings somehow). I was often redirected to adult/mature sites that I where the exit button on the browser&tab wouldn't work.

    On my Windows Vista, I have my Admin Account, and a Spare Account that is rarely used. The Admin Account is the one affected by the Antispyware Soft, and I'm currently on the other account that is not affected at all. I use Opera, and FireFox. I have Avira, and Ad-Aware on my computer.

    I have no idea how I got this rogue spyware, but I just want it out. I realize that the information I gave above probably won't be very helpful, but it's all I have. I'm not even sure if a Hijack log would be necessary for this spyware removal, but I decided it'd be better to be safe than sorry, since there was some redirecting.

    Thank you in advance.


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 01:14:38 AM, on 5/6/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18444)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\hp\support\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\igfxpers.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\MyWebSearch\bar\1.bin\M3SRCHMN.EXE
    C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    C:\Program Files\Logia\eSnipsDownloader\eSnips_Downloader.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
    C:\hp\kbd\kbd.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Program Files\Opera\opera.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: NetAssistantBHO Class - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\My.Freeze.com Toolbar\NetAssistant.dll
    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL
    O1 - Hosts: ::1 localhost
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: eSnipBHO - {B530A9A4-1722-4D16-AAD6-AA85E3AD2ADE} - C:\Program Files\Logia\eSnipsDownloader\eSnipsBHO.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\My.Freeze.com Toolbar\NetAssistant.dll
    O2 - BHO: XBTBPos00 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\My.Freeze.com Toolbar\freeze_us.dll (file missing)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: My.Freeze.com Toolbar - {D0523BB4-21E7-11DD-9AB7-415B56D89593} - C:\Program Files\My.Freeze.com Toolbar\freeze_us.dll (file missing)
    O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
    O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
    O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [eSnips_Downloader] "C:\Program Files\Logia\eSnipsDownloader\eSnips_Downloader.exe" -startup
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
    O4 - HKCU\..\Run: [EPSON WorkForce 500 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIEQA.EXE /FU "C:\Windows\TEMP\E_S407.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKCU\..\Run: [lglwpadc] C:\Users\Admin\AppData\Local\efjdcyhfp\ybireextssd.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-3527388453-104129376-369571537-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Myung')
    O4 - Global Startup: Snapfish Media Detector.lnk = C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
    O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolba...000&si=&a=I5KNGatIkV5F7P6qumwsdQ&n=2010041422
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Update Service (gupdate1c9a9105fea391) (gupdate1c9a9105fea391) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 10485 bytes
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.


    Please do the following in the affected account:

    Step 1

    Please download exeHelper to your desktop.
    Double-click on exeHelper.com to run the fix.
    A black window should pop up, press any key to close once the fix is completed.
    Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    Step 2

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 3

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.



    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much make the space cleaner.
     
  3. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    Thank you for the quick reply.


    exeHelper by Raktor
    Build 20100414
    Run at 00:54:14 on 05/06/10
    Now searching...
    Checking for numerical processes...
    Checking for sysguard processes...
    Checking for bad processes...
    Checking for bad files...
    Checking for bad registry entries...
    Resetting filetype association for .exe
    Resetting filetype association for .com
    Resetting userinit and shell values...
    Resetting policies...
    --Finished--

    Working on Step 2.
     
  4. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    OTS results attached.

    Working on Step 3.
     

    Attached Files:

    • OTS.Txt
      File size:
      179.9 KB
      Views:
      1
  5. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Alright. Let me know if you have trouble with the last one.
     
  6. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    After 3 scans that I finished last night, but couldn't upload for some strange reason, I tried again today.
    My computer was progressively slower than yesterday, and every time the scan started, the program would 'fail' and I had to exit, then restart the gmer program.
    Then, after that repeated a couple of times, my computer began to restart randomly during the scan, safe mode or regular. At this point, I've completed the scan 3 times today, but unable to post the results. Each time, the scan resulted in the same thing. I just pasted it because it isn't very long.

    GMER 1.0.15.15281 - http://www.gmer.net
    Rootkit quick scan 2010-05-06 23:54:05
    Windows 6.0.6001 Service Pack 1
    Running: 2l10futz.exe; Driver: C:\Users\Admin\AppData\Local\Temp\awlcrpod.sys


    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \Driver\tdx \Device\Tcp Lbd.sys (Boot Driver/Lavasoft AB)

    ---- EOF - GMER 1.0.15 ----
     
  7. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Let's do the following:


    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop



    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.
    • Try right clicking it and selecting "Run As Administrator" if you have trouble trying to get it to start.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
     
  8. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    I ran the combofix, and everything went smoothly, following my computer's restart.
    Then, (I think when the combofix was creating the log?) my computer started to block "PEV.cfxxe" repeatedly.
    As soon as I admitted it through, it'd be blocked again. I removed my firewall, and then when I readmitted the program, I think it went through, but the combofix disappeared, and didn't really leave anything behind...
    But my elbow bumped a letter key right after I admitted "PEV.cfxxe" so I think that's why the program disappeared.

    ): Did my elbow just ruin everything?
     
  9. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    PEV.cfxxe is part of ComboFix and antivirus programs a habit of interfering a lot with my tools. That's why I have you disable security programs before running them.

    Could you see if C:\ComboFix.txt was created or if C:\QooBox\Combofix-quarantined-files.txt was?
     
  10. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    Sorry, I thought I turned off my Avira, I guess.

    I think I did find it, though. :)

    Also: my computer has been running exactly as before the virus now, except my internet connection is being kinda weak. I know that this doesn't necessarily mean all the infected areas are gone, but just an update.
     

    Attached Files:

  11. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Could you try running ComboFix again for me? Make sure you allow anything that avira is blocking if it's doing that again. Try looking around inside of avira's program for the option to disable active scanning.
     
  12. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    Here.
     

    Attached Files:

  13. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Good Job :) Let's do this now:

    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    Code:
    [Unregister Dlls]
    [Processes - Safe List]
    YY -> mwssvc.exe -> C:\Program Files\MyWebSearch\bar\1.bin\MWSSVC.EXE
    YY -> mwsoemon.exe -> C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    YY -> m3srchmn.exe -> C:\Program Files\MyWebSearch\bar\1.bin\M3SRCHMN.EXE
    [Win32 Services - Safe List]
    YY -> (MyWebSearchService) My Web Search Service [Auto | Running] -> C:\Program Files\MyWebSearch\bar\1.bin\MWSSVC.EXE
    [Registry - All]
    < Internet Explorer Settings [HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\] > -> 
    YY -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\: URLSearchHooks\\"{00A6FAF6-072E-44cf-8957-5838F569A31D}" [HKLM] -> C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL []
    YY -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\: URLSearchHooks\\"{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}" [HKLM] -> C:\Program Files\My.Freeze.com Toolbar\NetAssistant.dll [NetAssistantBHO Class]
    YN -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\: "ProxyEnable" -> 1
    YN -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\: "ProxyOverride" -> <local>
    YN -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\: "ProxyServer" -> http=127.0.0.1:5555
    < Internet Explorer Settings [HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1001\] > -> 
    YN -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1001\: Main\\"StartPageCache" -> 1
    YY -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1001\: URLSearchHooks\\"{00A6FAF6-072E-44cf-8957-5838F569A31D}" [HKLM] -> C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL []
    < FireFox Settings [Prefs.js] > -> C:\Users\Admin\AppData\Roaming\Mozilla\FireFox\Profiles\tuc7usfa.default\prefs.js
    YN -> browser.search.selectedEngine -> "MyWebSearch"
    YN -> extensions.enabledItems -> [email protected]:1.1
    YN -> network.proxy.type -> 2
    < FireFox Extensions [HKLM] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla
    YY -> HKLM\software\mozilla\Firefox\Extensions\\[email protected] -> C:\Program Files\MyWebSearch\bar\1.bin [C:\PROGRAM FILES\MYWEBSEARCH\BAR\1.BIN]
    < FireFox SearchPlugins [User Folders] > -> 
    YY ->  mywebsearch.xml -> C:\Users\Admin\AppData\Roaming\Mozilla\FireFox\Profiles\tuc7usfa.default\searchplugins\mywebsearch.xml
    < BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
    YY -> {07B18EA1-A523-4961-B6BB-170DE4475CCA} [HKLM] -> C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL [mwsBar BHO]
    YY -> {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} [HKLM] -> C:\Program Files\My.Freeze.com Toolbar\NetAssistant.dll [NetAssistantBHO Class]
    YY -> {FCBCCB87-9224-4B8D-B117-F56D924BEB18} [HKLM] -> C:\Program Files\My.Freeze.com Toolbar\freeze_us.dll [XBTBPos00 Class]
    < Internet Explorer ToolBars [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar
    YY -> "{07B18EA9-A523-4961-B6BB-170DE4475CCA}" [HKLM] -> C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL [My Web Search]
    YY -> "{D0523BB4-21E7-11DD-9AB7-415B56D89593}" [HKLM] -> C:\Program Files\My.Freeze.com Toolbar\freeze_us.dll [My.Freeze.com Toolbar]
    < Internet Explorer ToolBars [HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\] > -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\Software\Microsoft\Internet Explorer\Toolbar\
    YY -> WebBrowser\\"{D0523BB4-21E7-11DD-9AB7-415B56D89593}" [HKLM] -> C:\Program Files\My.Freeze.com Toolbar\freeze_us.dll [My.Freeze.com Toolbar]
    < Internet Explorer ToolBars [HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1001\] > -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1001\Software\Microsoft\Internet Explorer\Toolbar\
    YY -> WebBrowser\\"{D0523BB4-21E7-11DD-9AB7-415B56D89593}" [HKLM] -> C:\Program Files\My.Freeze.com Toolbar\freeze_us.dll [My.Freeze.com Toolbar]
    < Run [HKEY_LOCAL_MACHINE\] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YY -> "My Web Search Bar Search Scope Monitor" -> C:\Program Files\MyWebSearch\bar\1.bin\M3SRCHMN.EXE ["C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h]
    YY -> "MyWebSearch Email Plugin" -> C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE [C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe]
    < Run [HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\] > -> HKEY_USERS\S-1-5-21-3527388453-104129376-369571537-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YY -> "MyWebSearch Email Plugin" -> C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE [C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe]
    [Registry - Additional Scans - Safe List]
    < Uninstall List [HKEY_LOCAL_MACHINE\] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    YN -> My.Freeze.com Toolbar -> My.Freeze.com Toolbar
    YN -> MyWebSearch bar Uninstall -> My Web Search (Cursor Mania)
    [Files/Folders - Created Within 30 Days]
    NY ->  efjdcyhfp -> C:\Users\Admin\AppData\Local\efjdcyhfp
    NY ->  f3PSSavr.scr -> C:\Windows\System32\f3PSSavr.scr
    [Files/Folders - Modified Within 30 Days]
    NY ->  28 C:\Windows\Temp\*.tmp files -> C:\Windows\Temp\*.tmp
    NY ->  1 C:\Windows\*.tmp files -> C:\Windows\*.tmp
    [Custom Items]
    :files
    C:\Program Files\My.Freeze.com Toolbar
    C:\Program Files\MyWebSearch
    :end
    [Empty Temp Folders]
    [EmptyFlash]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.


    STEP 2


    [​IMG] Please download Malwarebytes' Anti-Malware from Here.

    Double Click mbam-setup.exe to install the application.

    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.




    STEP 3


    Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

    1. Click Accept, when prompted to download and install the program files and database of malware definitions.



    2. To optimize scanning time and produce a more sensible report for review:
    • Close any open programs
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
    3. Click Run at the Security prompt.


    The program will then begin downloading and installing and will also update the database.


    Please be patient as this can take quite a long time to download.
    • Once the update is complete, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

      • [*]Spyware, adware, dialers, and other riskware
        [*]Archives
        [*]E-mail databases
    • Click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
    • Click View report... at the bottom.
    • Click the Save report... button.

      [​IMG]
    • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
     
  14. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    Hm, I seem to be stuck on the first step.
    OTS doesn't stall, or get 'stuck'. But when it reaches

    '[Empty Temp Folders]
    [EmptyFlash]
    [Reboot]'

    I get a window saying that OTS isn't working and I have to close the program.
    I left it open for a good hour, but nothing changed, so I closed the program and restarted my computer. I checked for the log, and I found it, but I think it may not be complete?
     

    Attached Files:

  15. Acronymic

    Acronymic Thread Starter

    Joined:
    May 6, 2010
    Messages:
    66
    Disregard the last post, after retrying OTS 2-3 more times, it successfully finished.

    Malwarebytes scan currently running.
     

    Attached Files:

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