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Antivirus soft-- again and again

Discussion in 'Virus & Other Malware Removal' started by letchworth, Feb 25, 2010.

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  1. letchworth

    letchworth Thread Starter

    Jul 2, 2005
    My daughter called the other evening, "Daddy, I need help, I have something called Antivirus Soft on my computer and I don't know what to do about it".

    I did a Google search and came across the following link
    I walked her through all 21 steps of the uninstall guide given there-- including the download of the latest version of Malwarebytes Antimalware & downloaded the recommended "rkill.com Download Link"

    The first time through she received notification of a 732 error with Malwarebytes Antimalware- while trying to update it, so we went on the Malwarebytes Antimalware forum and followed their recommendations for settings in IE8-- then it updated with no problems.

    Ran the scan and found a few problems but Malwarebytes Antimalware was able to delete them (or so it said). Also, I did tell her to check each reported reference to make sure it was not in the "RESTORE" folder- as I know many infections like to hide there and re-attack once rebooted.

    I then had her update and run SuperAntiSpyware free edition-- found only a few tracking cookies--- deleted them and it was late so she shut down the computer (plus some cookies needed re-boot anyway).

    Next day I suggested she manually update AVG (her antivirus) and manually run a scan, as well as repeat the Malwarebytes Antimalware & SuperAntiVirus free--- and was told that the later two found the same instances of Antivirus soft. (I am no longer the hero she thought I was the night before).

    Your suggestions would greatly be appreciated- we are three states apart, so I don't have the opportunity to do a "hands-on" right now, but she is pretty familiar with computers (was de-facto computer "go to gal" at her last job).

    I did install "Hijack this" on her computer at thanksgiving for another problem she was having at that time- so, if needed (and if the version is still the same) she could run that.

    Again, your help would be appreciated
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