Anyone else not able to log into Amazon.com?

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jason_grayson

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Has anyone else been experiencing a problem with not being able to log into Amazon.com? after attempting to log in, there is a 2nd log in screen which is asking me to enter my personal/sensitive info (this is other than my email address and password). I have never seen, nor had to enter this, before.
On Amazon's 2nd log in screen, I see this:
"We haven't seen you using this device before. To help protect your account, we just want to make sure it's really you". I have been using the same computer since 2012, so it does not make any sense for me to be seeing that message. and how does Amazon know what I am using anyway? I thought this might be a scam or a hacker ploy, so I ran 6 different anti-virus/trojan/malware/spyware programs (one of which took over 3 hours to run), but none of those found anything in my system (unless the virus is buried down so deep that it can't be found). Amazon is the only site that I can not log into. I am experiencing this problem through Firefox and Internet Explorer, but I also downloaded and installed Opera and Google Chrome just as tests to see if I were to have the same problem, and I did.
I have contacted Amazon 4 times, but the answers I received did not provide any help at all (they were mostly a non sequitur answer).
Am I the ONLY person on earth who is seeing that message? I am at my wits end and do not know what to do (I don't want to buy yet another pc to resolve the issue. plus, it may not resolve it anyway).
 

flavallee

Frank
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When I log into my banking and credit card sites, they will occasionally ask me if I'm using a computer that I trust and will also ask me for the answer to my security question.

I just logged into the Amazon site and was not asked for anything else afterwards.

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plodr

Liz
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23,666
Okay, I just logged into Amazon and I haven't logged in in a very long time. Ido not see anything that you see. My email and password were sufficient.
 

Cookiegal

Karen
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Sorry Liz but I've had to edit your post as you're not authorized for malware removal advice. If you suspect malware may be the reason for any behaviour kindly report the post so that it can be moved to the appropriate forum (Virus & Other Malware Removal). Thanks for understanding. :)
 
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Does the Amazon 2nd login screen use https ? Is the address bar green, with the correct amazon.com domain name?

Also note that hacker tools are generally not picked up by anti-xxxx because those hacking tools are not distributed widely.
 

jason_grayson

Thread Starter
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Mar 25, 2015
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Does the Amazon 2nd login screen use https ? Is the address bar green, with the correct amazon.com domain name?
Yes and Yes. it is https. and there is a padlock icon. although sometimes there is a gray triangle (not secure), but I close the window, clear history, and try again until the padlock shows (I am using the latest version of Firefox). I am beginning to think it is Amazon that is keeping me from logging in; I have contacted them (using their "contact us" feature; you don't need to be logged in to do it) 4 times within 2 days and have not received any replies. what are they hiding?
 

jason_grayson

Thread Starter
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Mar 25, 2015
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I should also point out, that within a few short hours of posting my question here, someone else posted my exact question (verbatim) on another site, but taking credit for it by using their name.
 

jason_grayson

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Mar 25, 2015
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I have just contacted Amazon again (this makes 5 times now), and told "them" (all the emails I received were from India. I'm not racist, but apparently there are no Americans at Amazon) that if my problem, which I have been experiencing for almost a week, is not resolved, then I would be reporting Amazon to the better business bureau. I am sick and tired of getting run-around, non-helpful, non-sequitur emails.
 

flavallee

Frank
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I have just contacted Amazon again (this makes 5 times now), and told "them" (all the emails I received were from India. I'm not racist, but apparently there are no Americans at Amazon)
Calls or emails to many computer hardware and software companies will re-direct you to representatives in India, so your phone call isn't uncommon.

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