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aol email cancellation

Discussion in 'Web & Email' started by desperatemumoffi, Oct 17, 2011.

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  1. desperatemumoffi

    desperatemumoffi Thread Starter

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    Hi, PLEASE HELP ME if you can!
    I have (or had until last night?!) a free AOL email account that I have had for ten years. Now when I try to log on to aol and read my emails or retrieve my files it says " oops this account has been cancelled".
    I am distraught, I am disabled and rarely leave home - I do everything via the net and every contact online bill the lot is on my aol account I have never had another email account but have just signed up for gmail as a contingency for now.
    For a few days before this I kept getting lots of mailerdemon notifications on my account which I reported as spam - not sure if thats relevant at all?
    If it helps I work with windows 7
     
  2. valis

    valis Moderator

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    Have you contacted AOL customer service? that would most likely be the best place to start.
     
  3. desperatemumoffi

    desperatemumoffi Thread Starter

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    they wont speak to me because its a free account!
     
  4. dotty999

    dotty999 Dotty

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    try their Help page here hopefully you can find the right link to solve your issue or contact them from the info provided
     
  5. desperatemumoffi

    desperatemumoffi Thread Starter

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    thanks dotty999 will give it a try
     
  6. desperatemumoffi

    desperatemumoffi Thread Starter

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    no nothing that mentions my situation or any contact info at all. I am going crazy here!
     
  7. dotty999

    dotty999 Dotty

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    I've just done a quick search for you and it says you can reactivate your free account! check it out herejust click on "Can I reactivate my Aol Account" and take it from there:)

    Also, look at this info regarding the message you received, perhaps that can help you too
     
  8. SUEOHIO

    SUEOHIO SUE

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    Sadly shes right that if you get AOL for free they dont provide much in the way of help anymore.I know that with windows 7 you have to use the AOL 9.5 version and higher for it to work with windows 7.If you were getting what you thought were spam emails its possible that someone got into your account and maybe changed the password and then cancelled it.Even though it was free someone had to call or write to aol to cancel the account.Normally AOL accounts rarely get cancelled unless they havent been used in a very long time.With AOL you get more leeway on an unused account than you do on other ones like yahoo, gmail, etc.
     
  9. valis

    valis Moderator

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    nice finds, Dotty........:)
     
  10. dotty999

    dotty999 Dotty

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    thanks Tim:)
     
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