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AOL uninstall took Excel also, now won't install

Discussion in 'Business Applications' started by huotariman770, Apr 26, 2006.

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  1. huotariman770

    huotariman770 Thread Starter

    Joined:
    Apr 25, 2006
    Messages:
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    I used Add/Remove Programs to uninstall AOL. Apparently, the uninstallation process also wiped out Excel as I can no longer access it. Some other funny things happened like Microsoft Image Writer was set as my default printer, when before I had Adobe and also had actual printers installed. When I tried reinstalling Excel off of my Office CD, the installation process began but was stopped midway when the following message popped up with the title of "Problem with Shortcut": "The installation source for this product is not available. Verify that the source exists and that you can access it." There is an OK button at bottom. Some research seems to point to some problem with the msiexec.exe file.

    Computer details:
    ACPI Uniprocessor PC
    Intel 82845 G/GL/GE/PE/GV Graphics Controller
    HL - DT - ST RW/DVD GCC 4481B
    Standard Floppy Disk Controller
    Intel 8280DB Ultra ATA Storage Controller - 24CB
    Primary IDE Channel
    Secondary IDE Channel
    PCI SoftV92 DataFax Modem with SmartPC #2
    Intel Pro/100 VE Network Connection
    Intel Celeron CPU 2.66 GHz
    248 MB of RAM
    File System NTFS
    Free Space 43.1 GB
    Total Size 57.2 GB
    Microsoft Windows XP Home Edition
    Version 2002
    Service Pack 2

    If anyone can help with this, I would really appreciate it. Thanks.
     
  2. happyrck

    happyrck

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    have you tried system restore ?
     
  3. huotariman770

    huotariman770 Thread Starter

    Joined:
    Apr 25, 2006
    Messages:
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    Yeah, it didn't work. I tried multiple dates and it wouldn't complete.
     
  4. happyrck

    happyrck

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  5. huotariman770

    huotariman770 Thread Starter

    Joined:
    Apr 25, 2006
    Messages:
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    Thanks for digging that up. I'll look into it.
     
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