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AOL won't load

Discussion in 'Web & Email' started by smz42, Feb 11, 2013.

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  1. smz42

    smz42 Thread Starter

    Feb 9, 2013
    Here are the results of TSG SysInfo:
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 6126 Mb
    Graphics Card: AMD Radeon HD 6450, 1024 Mb
    Hard Drives: C: Total - 938661 MB, Free - 836405 MB; F: Total - 238472 MB, Free - 1 MB;
    Motherboard: Dell Inc., 0GDG8Y
    Antivirus: Norton Security Suite, Updated and Enabled

    I have been using AOL for years, but for quite a while I've been using the free version (no tech support).
    I tried to open AOL the other day (first using the shortcut and then from the program). It starts to open and just before it connects (you see 3 running men in the lower right-hand corner) it shuts off.

    I had version 9.6, so I removed 9.6 using Control Panel and I upgraded to 9.7 (downloaded from the AOL website; entered from Firefox). It didn't help. I've removed 9.7 twice and downloaded it again; no help.

    A couple of times there was a message that "the snmaster.idx database file is missing; please restore this file".

    Does anyone have some suggestions?
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