AOL won't load

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smz42

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Feb 9, 2013
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Here are the results of TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6126 Mb
Graphics Card: AMD Radeon HD 6450, 1024 Mb
Hard Drives: C: Total - 938661 MB, Free - 836405 MB; F: Total - 238472 MB, Free - 1 MB;
Motherboard: Dell Inc., 0GDG8Y
Antivirus: Norton Security Suite, Updated and Enabled

I have been using AOL for years, but for quite a while I've been using the free version (no tech support).
I tried to open AOL the other day (first using the shortcut and then from the program). It starts to open and just before it connects (you see 3 running men in the lower right-hand corner) it shuts off.

I had version 9.6, so I removed 9.6 using Control Panel and I upgraded to 9.7 (downloaded from the AOL website; entered from Firefox). It didn't help. I've removed 9.7 twice and downloaded it again; no help.

A couple of times there was a message that "the snmaster.idx database file is missing; please restore this file".

Does anyone have some suggestions?
 
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