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App can't reach license activation server

Discussion in 'Networking' started by gigablip, Dec 17, 2008.

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  1. gigablip

    gigablip Thread Starter

    Joined:
    Dec 12, 2008
    Messages:
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    Hello,

    After using Capture One Pro version 4 RAW image workflow software from Phase One for a few weeks with no problems (and version 3 for a couple of years before that), suddenly the application has reverted from the Pro version which I paid for to the less capable Standard version.

    Between my description of events and screenshots, Phase One support has determined that the application cannot reach the company's activation server to verify the status of my license code. My user account on their site says I have 2 free upgrades and 2 activations remaining. In the app, it says I have zero and zero.

    I've tried deactivating and reactivating the software, but I get the error: Capture One was unable to deactivate the software on the server. This happens whether I try to connect from home or from my studio.

    I'm running Vista Home Premium SP1.

    Phase One support suggested creating a new Windows user account and trying it from there, but that didn't work. I've also tried uninstalling and reinstalling the software, and completely disabling my firewall (AVG 8).

    The last from Phase One support (in Asia, who can reply no more than once a day :mad:):

    How can I determine if there's a problem related to any of these factors?

    Thanks,
    Jerome
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
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    I'd be surprised if machines can ping themselves on 128.0.0.1, since the loopback address is 127.0.0.1!

    I wonder what other misconceptions they have?

    BTW, that IP address for activation is in NJ, not Asia. :)

    I think I'd connected directly to my broadband modem, disable any firewalls, and run the activation. If that doesn't do it, you're pretty much out of luck.
     
  3. gigablip

    gigablip Thread Starter

    Joined:
    Dec 12, 2008
    Messages:
    2
    On the support web site it says Customer Service Asia. Makes sense because they always reply at like 3 am. :p

    I will try connecting directly to the cable modem. Although I can't work like that, maybe it will shed some light on the problem. Thanks for the suggestion.
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
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    Yep, I didn't figure you'd leave it like that, just trying to eliminate variables. :)
     
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